Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Frankfort, KY. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
355 reviews
5 stars
259
4 stars
22
3 stars
9
2 stars
11
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Charlie, Timmy, and Steve, while others reported negative experiences with unhelpful or rude employees.
Sales Experience
Several reviews highlighted issues with aggressive upselling and miscommunication regarding pricing and promotions, leading to customer dissatisfaction.
Staffing Issues
Customers frequently mentioned long wait times and understaffing, which contributed to frustration during their visits.
Product Knowledge
While some employees were noted for their extensive knowledge and ability to assist customers effectively, others were criticized for lacking basic product knowledge.
- KWKendra WilhoiteDec 16, 20255.0They were nice people
- CPChristopher PetreySep 25, 20255.0Steve is excellent at his job!
- DHDaniel HenrySep 22, 20252.0Told me on the phone that they offered something and made an appointment. Went to the store found out they didn't offer.
- JTJason TiptonSep 3, 20255.0Best service we ever had when dealing with switching 5 phones . Give him a bonus an a pay increase. :)
- DBDanny BuntonAug 9, 20255.0Charles. Was very helpful and honest. I appreciate that these days.
Frequently Asked Questions About Verizon
What products and services does Victra offer at the Verizon Authorized Retailer in Frankfort, KY?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, device protection, and services like new lines, upgrades, and accessories.
Where is the Victra Verizon Authorized Retailer located in Frankfort?
The store is located at 315 Leonardwood Rd, Ste 2, Frankfort, KY 40601.
What are the operating hours of the Verizon store in Frankfort?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What payment options are accepted at the Victra Verizon Retailer in Frankfort?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup services in Frankfort?
Yes, Victra offers in-store pickup services at this location.
What brands can customers find at the Victra Verizon Authorized Retailer in Frankfort?
Customers can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands including Casemate, Otterbox, and more.
Which nearby restaurants can I visit before or after shopping at Victra in Frankfort?
Nearby restaurants include O'Charley's, Wings and Rings, Steak 'n Shake, and Chili's Grill & Bar, offering American, sports bar, burger, and bar cuisine.
Are there other mobile phone stores near Victra in Frankfort?
Yes, nearby mobile phone stores include Verizon, A Wireless, AT&T, and AT&T Store, providing various wireless and telecommunications services.
What wellness or medical services are located near the Victra store in Frankfort?
Nearby are Capitol Kids Dentistry, Retina Associates of Kentucky, VisionFirst, All Pets Veterinary Clinic, and Miracle-Ear Hearing Aid Center for various health services.
How can I contact the Victra Verizon Authorized Retailer for more information?
You can contact them by phone at +1 502-871-3090 or via email at Info@victra.com.