Business Details
8741 Us Highway 42, Florence, KY
41042, United States
Certified by Verizon • Feb 22, 2026
(859) 534-0028
Certified by Verizon • Feb 22, 2026
https://stores.cellularsales.com/us/ky/florence/8741-us-highway-42
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Florence’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Florence connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
388 reviews
5 stars
349
4 stars
9
3 stars4
2 stars4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the helpfulness and professionalism of staff like Vernell and Marc, others reported rude and dismissive behavior from certain employees.
Efficiency
Many customers appreciated the quick service and efficient problem resolution, particularly highlighting experiences where issues were resolved in minutes.
Sales Practices
Several reviews criticized the store for upselling unnecessary services and products, leading to frustration among customers who felt pressured.
Knowledgeable Staff
Numerous customers noted the staff's expertise and ability to explain options clearly, contributing to positive experiences.
Store Environment
The store was frequently described as clean and inviting, enhancing the overall customer experience.
- BOBrianna OwensJan 30, 20261.0Terrible customer service. Can't get help unless you want to add useless junk to your account to make them money but god forbid my account is screwed up and I need to get it fixed to save money. Don't go here.
- DGDani GreenJan 17, 20265.0Having trouble with the folks in Hebron? Come down the road a couple country miles to this store. They are staffed, courteous and knowledgeable. Complete opposite of what you can expect in Hebron, KY. What was taking thirty minutes at the Hebron store not including the demeaning and belittling comments was quickly done in less than three minutes here. I spent more time parking my car than I did in the store and I got to turn in my phone, got my receipt and back on with my SATURDAY AFTERNOON! Thank you so much for your professionalism! You’ve earned a new customer and I will be recommending you to others (obviously)!
- AMAhmed MohamedJan 6, 20261.0Very rude empolyee, believe his name was Mark he had black hair. Go to Mall Road Verizon Store instead.
- IGIzzy GarciaOct 29, 20251.0My mom ordered a new iPhone 17 Pro Max through Verizon, and according to the app, it showed as delivered. When she went to the store to check, they told her the phone was not there and many questions later they hinted that the phone had been sold to another customer , Instead of apologizing or trying to make things right, the staff treated her poorly, acted dismissive, and offered no real help. It’s absolutely unacceptable that Verizon would make such a mistake with an expensive order and then show zero accountability or respect to a loyal customer. We’ve been with Verizon for years . Customers deserve honesty, professionalism, and basic courtesy , none of which we received. It takes nothing to be kind .
- DBDave and Heather BerdanSep 2, 20255.0Vernell was our salesperson and was excellent. From the minute we walked in the store he was helpful and patient. He walked us through the options for a new iPhone and helped us to understand the best plan. I would highly recommend him!
Frequently Asked Questions About Verizon
What types of wireless devices can I purchase at Verizon in Florence, KY?
You can purchase devices from Apple, Samsung, Motorola, Google, LG, HTC, Asus, and more at Cellular Sales Verizon in Florence.
What services does the Verizon store at 8741 Us Highway 42 offer?
The store offers Verizon wireless plans, device upgrades, payment services, mobile hotspots, prepaid wireless, and exclusive Verizon services like Hum and Smart Car.
What are the store hours for Verizon in Florence, KY?
Verizon is open Monday through Saturday from 9:00 AM to 9:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Can I make an appointment before visiting the Verizon store?
No appointment is required, but you can call the store at +1 859-534-0028 if you want to schedule a visit.
Does Verizon accept credit cards for payment?
Yes, Verizon accepts American Express, Discover, MasterCard, and Visa for payments.
Can I pick up my online order at the Verizon store?
Yes, the Verizon store offers in-store pickup services for your orders.
What is the address and contact info for Cellular Sales Verizon in Florence?
The store is located at 8741 Us Highway 42, Florence, KY 41042. You can contact them at +1 859-534-0028 or email CustomerService@cellularsales.com.
What local dining options are near the Verizon store?
Jimmy John's sandwich shop is nearby, a great choice for a quick meal before or after your visit to Verizon.
Where can I get coffee near the Verizon Cellular Sales store?
You can stop by the nearby Starbucks coffee shop, ideal for a caffeine boost while visiting the area.
What other services can I find close to the Verizon store at 8741 Us Highway 42?
Near Verizon, you'll find several financial institutions like WesBanco Bank and United Bank, as well as insurance agencies such as Shelter Insurance and Adkisson Insurance Agency, which might be helpful for your other errands.
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