Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Rachel and Heather.
Mixed Experiences
While some reviews highlighted excellent service, others reported rude or unhelpful staff, leading to a divided perception of customer service quality.
Product Knowledge
Several customers noted the staff's knowledge about products and services, which contributed to positive experiences during phone purchases and setups.
Loyalty Issues
Long-term customers expressed dissatisfaction with pricing and loyalty rewards, feeling that they should receive better deals as returning customers.