Best Buy

Reviews

• NS

  Nick Snow

  3 days ago
  2.0
  Deceptive business practices On 12/19/25, I went into the store to purchase a new laptop. So far it's working great, so if that was all they had sold me, I would have a positive review. It's what else happened that is the problem. The sales associate claimed that in order to have Microsoft Office on the new laptop, I needed to purchase the software, so I did for $150. After setting up the new laptop and logging into my Office 365 account, Microsoft Office was working and I realized I didn't need the new purchase. I thought no harm no foul, I'll just return it, it's within the 30-Day return window and I did not activate it. I get to the store, and the associate claims that they don't have a way to verify that the product key was not used, and thus cannot give me a refund. Are you serious? No way to tell if I've used the code or not? This was never mentioned that the software purchase could not be returned. Admittedly I should have been a little more knowledgeable about my Office situation and that I didn't need what was being offered. I do believe the associate should have been more forthcoming about anyone that currently uses Microsoft Office probably doesn't need a new subscription, and that a purchase can't be returned even if the product key isn't used.
• CG

  Chris Girdler

  Dec 28, 2025
  1.0
  I don't know why I give these guys a chance to disappoint thoroughly every 10 years or so. From the new computer they delivered without an operating system to the disrespectful way they treated me when I returned it to the rude Geek Squad guy who inspired me to diagnose my failed RAM module by myself. So I guess I shouldn't have been surprised when no one could help me even though the employees outnumbered the customers.
• IA

  Isaiah Ash

  Dec 25, 2025
  1.0
  This is a store with sales people not knowledgeable people. They are no help if you have questions. i cannot recommend them for repairs either. You are better off taking it to your nerdy neighbor down the street. I wanted a verizon phone they had but nobody knew anything about it. I took the chance and bought it. Then i found out it won't work with my verizon service and had to return it. I bought a nice new laptop to find out it didnt even work (battery wouldn't charge). I came back the next day to try to exchange my new computer for one that actually worked but the sales person only wanted to argue with me. Ended up just returning it and getting my money back. Went to a local computer store and bought a nicer used one for 1/2 the money. They weren't interested in selling me the midrange computer i wanted or helping me resolve my issue, they only wanted me to buy the high end computer i had no interest in.
• LB

  Lindsay Baird

  Dec 24, 2025
  4.0
  I love in person stores! So much more fun to shop for. The customer service was decent - I wish there were more people about when needed, but I assume that's a sign of the economy more than anything else. We did get asked if we needed help, the store was clean and organized, and it was a fairly welcoming place. Sometimes I wish they would phrase it as "oh, I see you're looking at keyboards! Need any recommendations? Instead of 'do you need any help' since sometimes I'm just staring at something I know I want but have no idea which kind to get. Haha. I'm probably being too picky. Nitpick: If it helps management, some stuff, like the Switch 1 games, had no price tag on the shelf nor on the boxes, which made it confusing. I would've bought if they were lower than $60 but felt it was too much work to pick one up and find someone/go thru the register line to ask for a price check then put it back. All in all, would go back again!
• CC

  Chase Carlisle

  Dec 24, 2025
  1.0
  Awful customer service. So bad I had to write a review. Came in to trade in my IPhone 16PM and I was asked if I needed anything by a salesperson. When I asked them how much I could get for my trade in he said “I don’t know man I couldn’t tell you”. Like ok maybe I have the wrong guy. Soon after another kid comes up to me asks if I need anything. I ask the same thing and he goes to a computer for 30 seconds and says “it won’t tell me on here what it’s worth maybe I’ll give you a couple hundred bucks”. When purchasing something I need a real value. Made me feel like a crazy person like dl you all even work here😂. Worst experience I’ve had in a store.

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