Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,269 reviews
5 stars
1,116
4 stars
563
3 stars
300
2 stars
125
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customer service experiences are mixed; while many customers praised the helpfulness and friendliness of staff, there were significant complaints about rudeness and lack of assistance.
Product Availability
Customers frequently noted issues with product availability, mentioning that shelves were often empty or that items were not in stock despite being displayed.
Store Cleanliness
The store's cleanliness received mixed reviews, with some customers appreciating the tidy environment while others reported unsanitary conditions, particularly in the bathrooms.
Geek Squad Performance
The Geek Squad received both praise for their helpfulness and criticism for inconsistent service, particularly regarding product knowledge and repair services.
Checkout Experience
Customers expressed frustration with long checkout lines and the need for more staff to assist during busy times.
- JTJames Thompson3 days ago5.0Kristen at the Geek Squad counter was knowledgeable, efficient, and pleasant. She was very patient with troglodyte who still uses pen and paper!
- KMKristen Martel6 days ago1.0⚠️ WARNING TO FRIENDS & NEIGHBORS: DO NOT BUY FROM BEST BUY. I bought an $877 Apple Watch from Best Buy, delivered by FedEx. FedEx made me sign before I could even touch the box. It felt way too light, but I didn’t think much of it in the moment. My husband opened it later and the box had been cleanly cut open along the edges. The watch was gone. All that was left was the trash from its packaging and a set of directions. Someone helped themselves before it ever reached us. FedEx says they’re not responsible because Best Buy’s contract shields them from any obligation. Best Buy told us there was “nothing they can do,” even though they never offered an option to purchase any shipping insurance during checkout. So we’re just out $877 because their system leaves customers unprotected while the carrier is conveniently off the hook. We escalated and spoke with Patricia, who listened just long enough to say, “I’ve done all I can,” before hanging up on us. This setup is practically an invitation for fraud in transit—no insurance option, no accountability from FedEx, and Best Buy washes their hands of it the second something goes wrong. If this is how they operate, consider this a warning: do not trust Best Buy with your money. If your package is tampered with or stolen, you’ll be the one paying for it—not them.
- JEJay EasterleyNov 8, 20254.0Good place to buy electronics
- MSML SmithOct 30, 20255.0Great customer service. Hunter J was very helpful and caring while helping me decide what audio system I needed and should buy. Highly recommend having your audio needs provided by this store.
- CCCatherine CorbettOct 25, 20255.0At the Elizabethtown KY store had to have Geek Squad help with 3 computers giving me fits!! Aidan is THE BOMB when it comes to customer service!!! 🙌 Thank you tons!!!
Frequently Asked Questions About Best Buy
What products can I shop for at Best Buy in Elizabethtown?
You can shop for TVs, computers, appliances, and more at Best Buy in Elizabethtown.
What are the operating hours for Best Buy in Elizabethtown?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Elizabethtown offer curbside pickup?
Best Buy offers curbside pickup services for customer convenience.
Is there wheelchair accessible entrance at this Best Buy location?
Yes, Best Buy in Elizabethtown has a wheelchair accessible entrance.
Can I get repair services at this Best Buy store?
Yes, Best Buy provides service and repair support including Geek Squad services.
What payment methods does Best Buy in Elizabethtown accept?
Best Buy accepts debit cards and checks and does not require cash only payments.
Do I need an appointment for shopping or services at this Best Buy?
No, appointments are not required for shopping or service at Best Buy in Elizabethtown.
What nearby services can I visit after shopping at Best Buy?
After shopping, you can visit nearby places like Geek Squad for tech support, Aspen Dental for dental care, or Starbucks for coffee.
Are there any dining options near Best Buy Elizabethtown?
Yes, nearby dining options include Back Yard Burgers, Little Charlie's Pizza, IHOP, and Red Lobster.
What are some nearby places for outdoor activities or entertainment around Best Buy?
Mammoth Cave National Park is a nearby destination for outdoor activities, and Barnes & Noble offers a bookstore and coffee shop for leisure.