Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Cold Spring’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
799 reviews
5 stars
721
4 stars
23
3 stars
17
2 stars6
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some representatives praised for their helpfulness and professionalism, while others were criticized for rudeness and lack of assistance.
Staff Knowledge
Many customers highlighted the staff's knowledge and ability to assist with technical issues and product information, particularly praising specific employees for their expertise.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and comfort, while others mentioned discomfort due to seating arrangements for staff and customers.
Problem Resolution
Several reviews mentioned successful problem resolution, with customers appreciating the efforts of staff to address their issues, although some reported unresolved problems after visits.
- TTTom4 days ago5.0Ashley was very helpful. Did a great job with her sales but saved me money as well!! Thank you
- MGMya Gillman4 days ago5.0Had a very pleasant experience with Ashley
- TSTara ShacklefordOct 22, 20251.0I have had an ongoing issue with the Verizon promo and billing department for a year now. I’ve been in this store and Newport numerous times, sometimes, for hours, trying to resolve this. For the most part everyone has been very helpful. Until.. today.. I encountered a lady on the phone in cold spring that I already knew would mostly be nasty and rude. The last two times I had been in there I saw her literally roll her eyes, leaned back in her chair watching her phone with a complete look of disgust on her face. She doesn’t hide it for sure! Today, I once again saw that the issue wasn’t resolved, so I called and of course this woman answers. I tried to explain to her what was going on. ( even though she was well aware) she actually insisted that I was trying to get money from them…omg.. I can’t even as I type… I started to get upset I admit, but not at her I explained... she literally told me she wasn’t going to listen to it and said I should go to Newport or get a manager etc. EXCUSE ME what!!!? Guess she thinks I’m an idiot and just never thought of that in the last year…. Now after all the hours I’ve spent, not getting paid to sit up there,trying to get this fixed and NOT loosing my patience this woman… she proceeds to HANG UP ON ME Literally been trying to get help to resolve this problem and she decides to escalate the situation by making me enraged. Way to go customer service skills, Verizon! So, I called back and I’m proud to say I only asked to speak to a manager. She said, “Nope” no one is here” …….and I said ok I’m coming up there, then not believing it. She literally says “ ok you come up here” in a mocking tone and HANGS UP ON ME AGAIN! I am not shocked that a rude, entitled, person like that works for Verizon. I am shocked that Verizon allows it to go on. Had my service with them for twenty years. Being a loyal customer gets you squat!
- AFaustin flaugherOct 16, 20251.0Worst service I’ve ever dealt with. The sales rep was watching a soccer game on his phone the entire time and told me I’d have to come back tomorrow because it was 8:30 and he didn’t really feel like messing with it. He didn’t seem to care whatsoever that I operate my small business from my phone. Do yourself a favor and go to the Newport location instead
- BPBonnie PickettSep 1, 20255.0Went to Verizon in Cold Spring. Nathan and LaLa helped me resolve a very difficult issue with the utmost professionalism. They were beyond fantastic.
Frequently Asked Questions About Verizon
Where is the Verizon store located in Cold Spring?
The Verizon store is located at 3709 Alexandria Pike, Cold Spring, KY 41076.
What are the store hours for the Verizon at 3709 Alexandria Pike?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Can I upgrade my smartphone at the Cellular Sales Verizon store?
Yes, you can get help upgrading your Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, and other devices at this Verizon location.
What brands of phones does this Verizon store carry?
This store carries brands including Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus.
Does the Cellular Sales Verizon store offer in-store pickup?
Yes, the store offers in-store pickup service for your convenience.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa for payments.
Do I need an appointment to visit the Verizon store at 3709 Alexandria Pike?
No appointment is required to visit the store; you can stop by anytime during business hours.
Which fast food restaurants are near the Verizon store in Cold Spring?
Nearby fast food options include Wendy's, Burger King, McDonald's, and Raising Cane's, providing convenient dining options before or after your visit.
Are there banks or ATMs close to the Cellular Sales Verizon store?
Yes, PNC Bank, U.S. Bank, and several ATMs including U.S. Bank ATM and US Bank ATM are nearby for easy financial services.
What nearby medical services can customers access near the Verizon store?
Nearby medical services include Wright Dental Center, Cold Spring Urgent Care, Homan Chiropractic, and Care Net Pregnancy Services.