Verizon

Reviews

• TS

  Tara Shackleford

  Oct 22, 2025
  1.0
  I have had an ongoing issue with the Verizon promo and billing department for a year now. I’ve been in this store and Newport numerous times, sometimes, for hours, trying to resolve this. For the most part everyone has been very helpful. Until.. today.. I encountered a lady on the phone in cold spring that I already knew would mostly be nasty and rude. The last two times I had been in there I saw her literally roll her eyes, leaned back in her chair watching her phone with a complete look of disgust on her face. She doesn’t hide it for sure! Today, I once again saw that the issue wasn’t resolved, so I called and of course this woman answers. I tried to explain to her what was going on. ( even though she was well aware) she actually insisted that I was trying to get money from them…omg.. I can’t even as I type… I started to get upset I admit, but not at her I explained... she literally told me she wasn’t going to listen to it and said I should go to Newport or get a manager etc. EXCUSE ME what!!!? Guess she thinks I’m an idiot and just never thought of that in the last year…. Now after all the hours I’ve spent, not getting paid to sit up there,trying to get this fixed and NOT loosing my patience this woman… she proceeds to HANG UP ON ME Literally been trying to get help to resolve this problem and she decides to escalate the situation by making me enraged. Way to go customer service skills, Verizon! So, I called back and I’m proud to say I only asked to speak to a manager. She said, “Nope” no one is here” …….and I said ok I’m coming up there, then not believing it. She literally says “ ok you come up here” in a mocking tone and HANGS UP ON ME AGAIN! I am not shocked that a rude, entitled, person like that works for Verizon. I am shocked that Verizon allows it to go on. Had my service with them for twenty years. Being a loyal customer gets you squat!
• AF

  austin flaugher

  Oct 16, 2025
  1.0
  Worst service I’ve ever dealt with. The sales rep was watching a soccer game on his phone the entire time and told me I’d have to come back tomorrow because it was 8:30 and he didn’t really feel like messing with it. He didn’t seem to care whatsoever that I operate my small business from my phone. Do yourself a favor and go to the Newport location instead
• BP

  Bonnie Pickett

  Sep 1, 2025
  5.0
  Went to Verizon in Cold Spring. Nathan and LaLa helped me resolve a very difficult issue with the utmost professionalism. They were beyond fantastic.
• JP

  Jory Pruss

  Jun 20, 2025
  5.0
  I went into to Verizon store in Cold Spring, KY and was helped by Matt R. We had experienced an issue with the Verizon store on Beechmont where my wife was persuaded to get a "ghost line" to help us save money on our bill. However, this turned out to be untrue. Instead, it was costing us significantly more money. After being turned away at the Beechmont location, I decided to go to Cold Spring to seek an alternate solution. Matt was able to delete the "ghost line" and ultimately save us about $50/month. He was more than willing to help us even though he did not financially benefit from this. We can trust that in the future we can seek out Matt when we need to make any further purchases with the understanding that he is going to be honest. Thank you, Matt!
• MC

  Mary Ciafardini

  Mar 23, 2021
  5.0
  had a great experience at the Newport and Cold Spring store recently when I purchased 3 new Iphones, mini Ipad, and 12.9 Ipad. very friendly, professional and helpful sales rep went the extra mile. thank you.

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