Business Details
620 S West St, Wichita, KS
67213, United States
Certified by Verizon • Feb 22, 2026
(316) 945-8255
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/kansas/wichita/wichita-west-1189630
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Wichita for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
677 reviews
5 stars
362
4 stars
103
3 stars
63
2 stars
29
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Wait Times
Many customers experienced long wait times and poor queue management, leading to frustration.
Billing Issues
Several reviews mention problems with billing, including unexpected charges and lack of resolution.
Knowledgeable Staff
Some employees were noted for their knowledge and helpfulness, particularly in resolving issues.
Store Experience
The overall store experience varies, with some customers having positive interactions while others report unprofessional behavior.
- PBPatrick ByrneJan 23, 20265.0Excellent customer service
- ECEdna CoxJan 19, 20265.0Thank you to Carrie and Karla for helping me the minute I walked in the door. They were courteous and patient. I was having an issue that I could not figure out and these two young women got it fixed in a matter of minutes. In and out in less than 10 minutes. This will be my go to store from now on. Check them out!!
- TLTeresa LybargerJan 8, 20265.0Steven was very helpful and patient with us doing 4 phones and he stayed after closing. We didn't leave until 8:50 pm. We he absolutely amazing.
- NDNile DillmoreDec 31, 20251.0They are the most frustrating people to deal with. They want to make it as hard as possible to help you with a problem. I can't wait to drop them like a hot rock.
- DJDarrel JamesDec 24, 20251.0Worst service I've ever had
Frequently Asked Questions About Verizon
What are the Verizon store hours in Wichita?
The Verizon store in Wichita is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile phone brands does the Verizon store in Wichita offer?
The store offers popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon Wichita store offer in-store pickup and delivery options?
Yes, they provide in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment at the Verizon store online?
Yes, you can schedule an in-store appointment online or via the My Verizon app for convenience.
What types of services are available at the Verizon store in Wichita?
Services include mobile plans, wireless internet plans, and voice plans tailored for personal and business needs.
What products for businesses are available at Verizon in Wichita?
The store offers business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon Wichita store accept different payment methods?
Yes, they accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Are there any coffee shops near the Verizon store in Wichita to visit before or after shopping?
Yes, nearby coffee shops include Starbucks, Cinnabon, and Dutch Bros Coffee, perfect for grabbing a drink during your visit.
Where can I find nearby entertainment spots around the Verizon store in Wichita?
You can visit Kellogg and West - GameStop, which offers video games, rentals, and arcade entertainment close to the store.
Are there restaurants close to the Verizon store in Wichita for dining options?
Yes, nearby restaurants include Taco John's for Mexican fast food, Hunt Brothers Pizza, Qdoba Mexican Eats, Subway, and Red Lobster for seafood and American cuisine.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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