Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Wichita for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
240 reviews
5 stars
126
4 stars
35
3 stars
24
2 stars
13
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Communication Issues
Several reviews highlighted significant problems with communication, including unreturned calls and lack of follow-up from management.
Long Wait Times
Customers frequently reported long wait times in-store, often exceeding an hour, which negatively impacted their overall experience.
Mixed Experiences
While some customers had excellent experiences, others reported poor service and unhelpful staff, indicating inconsistency in service quality.
Store Operations
Feedback indicated issues with store operations, including understaffing and inefficient processes that led to customer frustration.
- CMChris MartinDec 23, 20251.0As a local business owner, I expected Verizon Wireless to understand the importance of communication, follow-through, and reliability. Unfortunately, my experience has been the complete opposite. Our assigned business manager, David Richardson, has been terrible at communication. Phone calls go unanswered, voicemails are not returned, and follow-ups that were promised simply never happen. As a business customer, time matters—missed calls and lack of responses directly impact operations, planning, and trust. What makes this especially frustrating is that Verizon markets itself as a company that supports local and small businesses. That has not been my experience at all. There has been no proactive support, no accountability, and no sense of urgency when issues or questions arise. Instead, I’ve been left chasing answers and wasting valuable time trying to get basic communication. If Verizon truly wants to serve local businesses, they need business managers who are responsive, reliable, and respectful of their customers’ time. Sadly, this experience has shown a serious breakdown in those expectations. At this point, I cannot recommend Verizon Wireless for business services based on the lack of communication and support we’ve received.
- NBNicholas BucheNov 28, 20255.0Yet again the “true” Verizon store absolutely knocked it out of the park with service! I went in a week ago looking to add a new phone and upgrade our phones Kris did an awesome job with assisting us and saying hay, wait u til Friday we have our VIP Black Friday sale going on, he set us up an appointment, and went in today and he helped us upgrade 3 of our phones adding a new line for our youngest, spent 2 hours working with us and being patient and we worked through issues! Tremendous job, tremendous customer service! I want to throw a double should out to both Nate’s in the store they were right there to assist to make sure we were all aligned and just the complexity of our deal working with us and just how kind they were was tremendous! This is a great example of why we stay with Verizon!
- DPDouglas PfingstenNov 19, 20255.0Took care of my problems. Thanks
- BPBraeden PotilloOct 27, 20251.0Went to the store with my wife to check one thing on her account and check pricing for me as I’m not even a customer yet. Checked in when we got there and an hour and 10 minutes later we still hadn’t been greeted or helped. When we finally did get helped we weren't even greeted, instead just waved over to a table. No acknowledgment or apology for the wait time. Two hours after arriving after waiting for a hour and 10 minutes, they were not able to resolve our issue we came in for. Super warm in the building with uncomfortable waiting chairs with no backs.
- MPMichael PopeOct 23, 20255.0Christian helped me tonight and he was awesome.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Wichita?
The Verizon store in Wichita is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Wichita?
The Verizon store is located at 2441 N Maize Rd, Suite 1509, Wichita, KS 67205.
What products does the Verizon Wichita store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
What services are available at Verizon in Wichita?
Services include mobile plans, wireless internet plans, voice plans, and options for in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an in-store appointment at Verizon Wichita?
Yes, you can schedule an in-store appointment online to ensure a convenient visit.
What payment methods does Verizon Wichita accept?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only.
Does Verizon Wichita offer free Wi-Fi?
Yes, the Verizon store in Wichita provides free Wi-Fi for customers.
What nearby dining options are available around Verizon Wichita?
Nearby dining includes Meddys (Greek/Mediterranean), Pei Wei (Chinese), TGI Fridays, Avivo Brick Oven Pizzeria, and Bella Luna Cafe West for Mediterranean cuisine.
Where can I get a haircut near the Verizon store in Wichita?
Close to the Verizon store, you can visit Pigtails & Crewcuts, Great Clips, or Lady Jane's Haircuts for Men for hair salon and barber services.
Are there shopping centers or stores nearby Verizon Wichita?
Yes, Newmarket Square shopping center and retail stores like Old Navy, Claire's, Carter's, and Cox Store are nearby for additional shopping and entertainment.