While many customers praised the helpfulness and knowledge of staff, others reported poor experiences with customer service, including unresponsive employees and issues with phone support.
Product Availability
Customers expressed frustration over inconsistent product availability and misinformation regarding stock, leading to wasted trips to the store.
Delivery Issues
Several reviews highlighted significant delays and miscommunication regarding delivery and installation services, causing inconvenience for customers.
Mixed Experiences
Overall, customer experiences varied widely, with some praising specific employees for their service while others reported negative interactions, particularly with Geek Squad.
TG
Tim Goldenstein
Jan 2, 2026
5.0
We've always had very good experiences at BB.
Sales personnel are always cheerful, cordial, knowledgeable and eager to help in anyway.
Geek Squad people are very good at what they do. and are prompt to address your issues.
DH
Daniel Harris
Jan 1, 2026
1.0
Didn't have what the website said they had in stock, and I couldn't get any help from any employees.
RS
Russell Spaulding
Jan 1, 2026
4.0
Have shopped here for years. Always has what I want for PC supplies.
JG
Johna Garnica
Dec 22, 2025
3.0
Shows online store has it in stock all to drive 35 mins to get told we can order it
DP
Douglas Pfingsten
Dec 20, 2025
4.0
They are good. But you cant actually call some one when you need to talk to a person. I dont like that.