Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Overland Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
284 reviews
5 stars
144
4 stars
39
3 stars
21
2 stars
18
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness and dedication, while others reported rude and unprofessional behavior from certain employees.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with technical issues, although some customers experienced frustration with inexperienced employees.
Wait Times
Numerous customers expressed dissatisfaction with long wait times and understaffing, leading to poor service experiences.
Store Environment
While some reviews noted a clean and inviting store atmosphere, others criticized the lack of attention from staff and overall management.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service and others vowing never to return due to negative interactions.
- PRPaul RginkcNov 9, 20253.0Zack deserves a 5 for clearing up fraudulent activity
- MRMarie RobinsonNov 4, 20251.0Where do I start? I’ve had Verizon for almost 8 years. I’ve have multiple devices that have been paid off that I Have removed and just use under Wi-Fi recently. I encountered the issue where my 16-year-old son who has autism iPad went into a activation lock and because he’s really particular about his devices, he’s had it for a while and the recovery number has changed without the recovery number Apple needs proof of purchase. They have told me Verizon should be able to provide proof of purchase. I went to this Verizon store Monday, November 3 after telling them my issue they told me to go to the Belton store because that was a corporate store, but not before they offered to sell me their home Internet, even though I have three lines of iPad a watch and a hum You think they would try to help me solve one problem before adding to my account and then Tuesday I had an appointment at the Apple Store who redirected me right back to the Verizon store so I went to the Verizon store on 119th nall Who told me their third-party store and the Verizon on 135th this location was actually a corporate store. They just have a bad rep for only one to sell to customers and not assist with major issues. I’ve spent about six hours on the phone with customer service, who can see when I added the device but can’t pull up proof of purchase and after another two hour conversation last night their solution was for me to add another line to my account and pay $36 a month for a new iPad line. As soon as I can I will be canceling all my devices. If you can see, I added a device, but you can’t provide proof of purchase you should be offering me a free iPad after eight years, not another 36 month contract.
- AFAlex felixNov 2, 20255.0I had a great experience at this place today . The manager and staff are very helpful and even gave us information about best deals available. Highly recommend this location!
- SNStephen NormanOct 23, 20255.0I recently switched to another carrier and needed help with disconnecting tablet and receiving my final bill. After frustration with the corporate phone number, I went into this location. Jonathan and his team were very quick to help get it figured out, and were extremely friendly despite me leaving Verizon. If I ever switch carriers again, I’ll be back to this store.
- SLSteve LaLondeOct 17, 20255.0Staff is wonderful and Luke is a BIG help, store is always clean and everyone is wonderful KEEP UP THE GOOD WORK
Frequently Asked Questions About Verizon
What types of products are available at the Verizon store in Overland Park?
The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon location at 6925 W 135th St, Overland Park?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Does Verizon in Overland Park offer in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
How can I schedule an appointment at the Verizon Overland Park store?
You can schedule an in-store appointment online through Verizon's website or use the My Verizon app to book your visit.
What payment methods are accepted at Verizon Overland Park?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash only; various payment options are available for your convenience.
What services does the Verizon Overland Park store provide?
They provide mobile plans, wireless internet plans, and voice plans to meet your communication needs.
What are some nearby dining options around Verizon in Overland Park?
Nearby dining options include Old Chicago for pizza, Ben & Jerry's for ice cream, Torchy's Tacos for Tex-Mex, Maggiano's for Italian, It's Just Wings for chicken wings, KPOT Korean BBQ and Hot Pot, Nick & Jake's American restaurant, Ted's Cafe Escondido Mexican restaurant, and Redrock Canyon Grill American restaurant and bar.
Are there any financial services or banks near the Verizon store in Overland Park?
Yes, UMB Bank with drive-thru services and Academy Bank with ATMs and financial services are nearby for your banking needs.
What nearby places can I visit for beauty or grooming services near Verizon Overland Park?
Close to Verizon, you can find Sharkeys Cuts for Kids, Courtney Winters Beauty, Juliana Zolotor MUA, J's Studio, and The Lash Lounge for beauty, makeup, hair removal, and spa services.
How can the nearby Overland Park Soccer Complex Field 10 enhance my visit to the Verizon store?
You can enjoy some outdoor activities or sports at Overland Park Soccer Complex Field 10 before or after visiting Verizon, making your trip both productive and recreational.