Verizon

Reviews

• JK

  John Keith King

  Feb 12, 2026
  5.0
  I had an exceptional experience at this Verizon Wireless store, thanks to Aubrey Campbell. I came in frustrated after spending significant time trying to obtain a port-out PIN for my Verizon Wireless Prepaid account. The process had been confusing and unproductive through other channels. Aubrey immediately stepped in, listened carefully, and took full ownership of the situation. What stood out most was her persistence and professionalism. She did not offer a quick or dismissive answer. Instead, she worked through the system constraints methodically and ensured the issue was resolved correctly. She remained calm, knowledgeable, and genuinely committed to helping me. In an era where customer service often feels rushed, Aubrey demonstrated competence, patience, and accountability. She turned what had been a frustrating experience into one that restored my confidence in the Verizon brand. If you visit this location, you will be in excellent hands.
• AR

  Ann Marie Robinson

  Feb 5, 2026
  5.0
  Very helpful. I was taken care of in a timely manner.
• ML

  Mohammed Belhadj Larbi

  Feb 3, 2026
  1.0
  We saw Allie the short hair lady at the oak park mall location. She was so shady and our gut feeling was right, on top of the new iPhones we were there for, she said we can get an iPad for free with a purchase of 10$ a month plan. But she didn’t mention the astronomical upfront charges that showed in the next bill, and the monthly plan turned out to be $25 a month not $10 as she mentioned. I definitely wouldn’t get the iPad had I known all this, typical bait and switch m.
• JB

  J B

  Jan 25, 2026
  5.0
  Luke is a bad ass. He got me into the newest iPhone easy peasy. Thank you Luke! All the guys working when I went in were super cool. Except one guy that claimed he is part Cherokee, not sure about that guy. But I had a nice long break from plowing and got some good laughs
• WR

  William Ritchey

  Dec 27, 2025
  1.0
  I received a Verizon offer to upgrade my Pixel 7 to a Pixel 10 pro and the would pay of my phone. I went to this location as the Barry Rd location could not help me near my house. I was not greeted just asked what I wanted , in hurry up were busy tone of voice, put in the que and told have a seat and they "would get with me when they can." When the finally got to me it took another 30 plus min to explain the experience at the Barry Road store (to Luke I think was his name) and the offer and then for him to get the offer to work in their system. He also made a big point of telling me it would cost me an additional #30 bucks on top of the 149 in upgrade fees and taxs I already had to paid to transfer the date from my old phone to new one and set it up. This is BS and SHOULD be part of getting a new phone and cost nothing but I reluctantly went along. He told me he would be back in five min with me phone. 35 min later no show and I asked what had happened to another staff member. NO UPDATES ON THE DELAY FROM LUKE. He came back and said they were waiting for the system to put the order thru and had NO idea how long it would be as this time of year they get allot on internet orders. He told me I could wait or go it was my call. I went to get lunch and came back the same dude who checked me in said my phone was in the locker #2 and walked away. NO instructions on how to get the locker open. I figured it out. I then asked them to set up the phone and was told AGAIN I would have to wait until someone got to me and it was first come first serve. They did not know how long it would be. I hit the celling, got my phone, and went the Cellular South store in OP and THEM set up the phone for me. The Verizon store did not. I also found out later when someone from Verizon called me they placed at least two other profile order for the same phone on my account without my knowlege. The were removed. This place does not care about customer service, their customers time, are flat out rude, and put things on customers accounts without their knowledge or consent. THEY ARE NOT TO BE TRUSTED AND DO NOT GO THERE. YOU WILL BE TREATED RUDLY, YOUR TIME WASTED, AND THEY WILL DO THINGS BEHIND YOUR BACK THAT COULD COST YOU THOUSANDS. Go the Cellular South store in Overland Park and stay away from this bunch. They need to shut the place down and clean house and reopen it up with a new staff. 1-8-26 Update: I was contacted today by the local district manager for Verizon today He apologized for the issues. He further informed me that do to ongoing and numerous complaints at this store similar to mine that he let the entire leadership team go for the store since counseling was not working. In addition he credited my account $ 160 dollars for my inconvenience and treatment which I did not expect and was grateful for. I am grateful for the response and hope moving forward this store will treat others better moving forward.

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