Verizon

Reviews

• PP

  Patrick's Painting

  2 days ago
  5.0
  Dom helped me setup a wifi portable hotspot router for my business. Great job explaining how to setup the router and effortless to add to my account. Highly recommend!
• ML

  Mohammed Belhadj Larbi

  Feb 3, 2026
  1.0
  We saw Allie the short hair lady. She was so shady and our gut feeling was right. on top of the new iPhones we were there for, she said we can get an iPad for free with a purchase of 10$ a month plan. But she didn’t mention the astronomical upfront charges that showed in the next bill, and the monthly plan turned out to be $25 a month not $10 as she mentioned. I definitely wouldn’t get the iPad had I known all this, typical bait and switch m.
• CC

  codenamev84

  Feb 3, 2026
  5.0
  In a massive retail ecosystem like Verizon’s, consistency is everything. People often underestimate the staggering amount of capital, time, and strategic effort required to train a workforce to provide a uniform, high-quality experience across thousands of locations. That investment is the foundation of brand loyalty and consumer trust, and this store is a masterclass in that execution. Maria helped me during my visit, and she was the perfect example of why corporate training matters. She wasn't just following a script; she had clearly internalized the standards of excellence Verizon strives for. Maria was professional, incredibly knowledgeable, and handled my needs with an efficiency that showed she truly respected my time. It’s one thing for a corporation to have a vision for "customer success," but it’s another thing entirely for a team member like Maria to execute it so flawlessly. If you want to see what happens when top-tier training meets genuine, high-level service, this is the Verizon store to visit. Ask for Maria!
• JG

  joe grossman

  Jan 15, 2026
  5.0
  Will is top notch and gets your needs handled
• BH

  Brenda Harrison

  Jan 5, 2026
  1.0
  I have had prior bad experience with Verizon's customer service, which I explained to Bailey. She promised that she would answer any questions present/ future and to call her anytime, as she hands me her biz card. Bailey helped me navigate fixing my old phone verses upgrading to a new one. I decided to upgrade. A few days later, I did have questions and called the number on the biz card. Her voicemail had no been set up...I tried a few days later same outcome. How does a person at a phone store not set up their voicemail? I then tried the email address on the card. No reply. I assumed she was possibly on vacation...a few days later I call the Verizon store... asked for Bailey. She was with a customer, and I asked for her to call me back....nothin!!!! I decided to drive to the store the next day, Bailey was with a customer. I explained the situation to the person that greeted me. He said that the store was very busy the past few weeks.. Both times I was in the store, there was NO line and several sales persons available. NOT THAT BUSY!! Very disappointed once again with Verizon's customer service... They were helpful when they wanted a commission, so customer gets an F! No wonder the company is failing...

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