Verizon

3.7
468 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Overland Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
11868 W 95th St, Overland Park, KS
66214, United States

Hours

Reviews

3.6
319 reviews
5 stars
175
4 stars
27
3 stars
21
2 stars
16
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or inattentive.

Wait Times

Many customers reported long wait times, both for assistance in-store and for phone support, leading to frustration.

Knowledgeability

Some staff members were noted for their expertise and ability to assist customers effectively, while others were described as lacking knowledge.

Sales Experience

Customers expressed dissatisfaction with the sales process, including issues with billing, promotions, and follow-up on promises made by staff.

Store Environment

The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others noted a lack of attention from staff.
  • SS
    Sunny Singh
    Sep 25, 2025
    1.0
    They don’t follow up with people. Don’t make promises if you can’t keep them.
  • KH
    Kristen Hays
    Aug 15, 2025
    5.0
    Laren was so helpful in pricing out phones to transfer from an old plan to an existing plan (it was a little complex of a situation, which he tracked very well). He also helped us gain access to my account and sign my mom up for WiFi to save us a crap ton of money. Thank you!
  • TF
    The Fam
    Jul 11, 2025
    1.0
    My goodness, horrible experience at this location. They seem to have ZERO interest in helping. We were sent to this “Corporate Store” because they could complete a transaction… the dude at this location was snotty and told us to call the 888 number instead of dealing with them. Uh…….
  • JW
    J Wilson
    Jun 30, 2025
    1.0
    This used to be my go-to store, but now these people seem miserable and they act like they have no idea what’s going on. Customer service at this location used to be the best in the city, what happened?
  • KW
    Khalid Williams
    May 31, 2025
    5.0
    Evan thanks for your help. Well be back to see you!

Frequently Asked Questions About Verizon

What products and brands does Verizon in Overland Park offer?

The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the store hours for the Verizon Overland Park location?

The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.