Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Overland Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
319 reviews
5 stars
175
4 stars
27
3 stars
21
2 stars
16
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or inattentive.
Wait Times
Many customers reported long wait times, both for assistance in-store and for phone support, leading to frustration.
Knowledgeability
Some staff members were noted for their expertise and ability to assist customers effectively, while others were described as lacking knowledge.
Sales Experience
Customers expressed dissatisfaction with the sales process, including issues with billing, promotions, and follow-up on promises made by staff.
Store Environment
The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others noted a lack of attention from staff.
- SSSunny SinghSep 25, 20251.0They don’t follow up with people. Don’t make promises if you can’t keep them.
- KHKristen HaysAug 15, 20255.0Laren was so helpful in pricing out phones to transfer from an old plan to an existing plan (it was a little complex of a situation, which he tracked very well). He also helped us gain access to my account and sign my mom up for WiFi to save us a crap ton of money. Thank you!
- TFThe FamJul 11, 20251.0My goodness, horrible experience at this location. They seem to have ZERO interest in helping. We were sent to this “Corporate Store” because they could complete a transaction… the dude at this location was snotty and told us to call the 888 number instead of dealing with them. Uh…….
- JWJ WilsonJun 30, 20251.0This used to be my go-to store, but now these people seem miserable and they act like they have no idea what’s going on. Customer service at this location used to be the best in the city, what happened?
- KWKhalid WilliamsMay 31, 20255.0Evan thanks for your help. Well be back to see you!
Frequently Asked Questions About Verizon
What products and brands does Verizon in Overland Park offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon Overland Park location?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
What services does Verizon provide at this location?
Verizon offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops.
How can I order from Verizon and what are the pickup or delivery options?
You can order online and choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon in Overland Park accept contactless payments and other payment methods?
Yes, Verizon accepts mobile NFC payments, debit cards, checks, and does not require cash only payments.
Is there free Wi-Fi available at Verizon Overland Park?
Yes, free Wi-Fi is available in the store for customers.
How can I schedule an in-store appointment at Verizon Overland Park?
You can schedule an appointment via the My Verizon app or through the store's online website.
What nearby places can I visit before or after shopping at Verizon Overland Park?
You may visit nearby places such as Staples® Print & Marketing Services for printing needs, DSW Designer Shoe Warehouse for footwear, or Aspen Dental for dental care.
Are there nearby dining options around the Verizon store in Overland Park?
Yes, nearby dining includes Burger King, Popeyes Louisiana Kitchen, BD's Mongolian Grill, Jimmy John's, and Einstein Bros. Bagels, offering quick and varied meal choices.
What other mobile or telecommunications stores are near Verizon Overland Park?
Nearby telecommunications stores include Verizon Business Services, T-Mobile for Business, and Phone Medic for mobile phone and repair services.