Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,337 reviews
5 stars
1,643
4 stars
857
3 stars
395
2 stars
151
1 star
291
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report long wait times and unprofessional behavior from staff.
Inventory Issues
Customers frequently express frustration over items being out of stock or not matching online availability, leading to wasted trips.
Store Experience
The store environment is generally clean and well-stocked, but many customers note that staff are often hard to find or unresponsive.
Pickup Process
The order pickup process is inconsistent, with some customers experiencing quick service while others face significant delays.
Product Knowledge
There are complaints about staff lacking knowledge regarding products, which affects the overall shopping experience.
- RYRobert Young1 day ago1.0Lies, says things will be delivered tomorrow and they are delivered 4 days later. Repeatedly. Thank God for Amazon.
- DHDaniel Huet-Vaughn3 days ago1.0Does anyone know how to call the store??? I can only call India… it’s a local number… but they transfer every call via an AI chat bot to person with no more awareness of the inventory of the store than me!!! I can search the same thing online as the person on the other side of the world… they have no idea what I’m even talking about!!! I want someone in the store who sticks the shelves to say “oh yeah, we got that” or not… the online reviews about the in store employees lead me to believe they must not be much help either… this is honestly a really untenable situation… I regret doing business with this company and will be sure to avoid it at all costs… if you don’t have someone in the store to answer the phone I do not want anything to do with your company… at this rate I might as well have not dealt with a brick and mortar store at all!!! You are not even a brick and mortar store as far as I am concerned… you are a logistical nexus like a post office that is fully automated, where your employees are expected to deny any form of meaningful service and are rather like warehouse worker loading trucks and stocking shelves while avoiding public interaction… unbelievable… I can’t call so I will go to a different vendor. And even if that other vendor is run by an Indian workforce out of some data center in Dubai… at least they won’t waste my time by pretending to have a phone number I can call for SERVICE… I won’t have to listen to someone who’s barely able to speak to English language stumble through a conversation and waste minutes of my life… I won’t have to wait on a phone with some stupid AI whose job is to direct me to someone in India who doesn’t know how to help me!!! They never know how to help!!! It’s not just Best Buy. This is a across the marketplace problem and Best Buy’s just the latest victim. Or atleast I finally came to Best Buy and discovered it has been taken over by bad faith actors who intend to reduce their relevancy in my life by ignoring my needs as a customer… I will look elsewhere next time
- KSKrystle SNov 16, 20252.0I haven’t been in a Best Buy in years. Needed an iPhone adapter so I ran in this one. This was the worst customer service I have ever experienced. The person I asked didn’t know where it was. Not a big deal. After a couple minutes I said “maybe someone else knows” mind you everyone standing around was within earshot, it wasn’t busy. Nobody offered. I had to ask another person. He said yeah it’s right over there and pointed. Called on his radio telling someone what I was looking for. Finally he explains the correct location, I walked over there alone to a wall of adapters and was just looking around. Another employee walks by, and just keeps walking. No eye contact, nothing. I only spent $10 but it was rude and I guess I was expected to just figure it out on my own. If I were making a large purchase, I would have just left.
- JMJoe MansfieldNov 15, 20254.0Always like going in there. Did not have what I wanted in stock. It was advertised they did.
- DDdisaNov 1, 20255.0Staff very helpful and found everything that I needed
Frequently Asked Questions About Best Buy
What are the regular operating hours for Best Buy in Overland Park?
Best Buy in Overland Park is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services at the Overland Park location?
Yes, Best Buy provides curbside pickup services at the Overland Park store.
Can I get expert technical support at the Overland Park Best Buy?
Yes, the Overland Park Best Buy offers Geek Squad support for expert advice and technical assistance.
What types of products can I buy at Best Buy Overland Park?
You can shop for TVs, computers, appliances, cameras, and more at Best Buy Overland Park.
Is the Best Buy store in Overland Park wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Does Best Buy Overland Park accept debit cards and checks as payment?
Yes, the store accepts debit cards and also allows payment by check; cash-only payments are not required.
Are there any nearby dining options close to Best Buy Overland Park?
Yes, nearby dining options include J. Alexander's Restaurant, Overland Park Grill, and Hook & Reel Cajun Seafood & Bar, great for a meal before or after shopping.
Where can I find Geek Squad services near Best Buy Overland Park?
Geek Squad services are available right near Best Buy at the Overland Park location for repair and technical support.
Are there pet care services near Best Buy Overland Park?
Yes, nearby pet care options include Banfield Pet Hospital and PetSmart Dog Training and Doggie Day Camp, which are convenient for pet owners visiting the area.
Can I recycle electronics at Best Buy in Overland Park?
Yes, the Best Buy store offers electronics recycling services to help you responsibly dispose of old devices.