Best Buy

Reviews

• MH

  Melissa Hogan

  6 days ago
  4.0
  Very helpful. Didn't know allot about Oura rings!
• ML

  Mike Laddin

  Feb 10, 2026
  5.0
  The staff always make the difference. I can buy their items a number of places. This Best Buy staffs exceptionally well. Helpful and VERY knowledgeable!! Thanks everyone at the store- great work!!
• LS

  LInda sladish

  Feb 6, 2026
  3.0
  It appears that some employees are not fully trained in their department. There was a lack of adequate information. When someone buys a product for the first time, a little training would help.
• MR

  Molly Roenne

  Feb 5, 2026
  1.0
  I went in to purchase a tablet. Sat by the display, no one came to help. Then I scanned the QR code to try to purchase - told me to go to the pick up counter to get the product and check out. Go to the counter, the kid said that’s not how it works. I show him the screen the QR code pulled up telling me to go to the counter to purchase this product in store. Sends me back to the display and says someone will help me. Stand there for 5 minutes. A bunch of employees are in a group just yapping, no one comes to help. I walked out and bought it off Amazon
• MB

  Manikanta Bonagiri

  Jan 19, 2026
  1.0
  I had an extremely upsetting experience at Metcalf &119th st Best Buy , and I feel it’s important to share this so other customers are aware. I purchased a VR headset from this Best Buy yesterday. Today, I gave it as a gift to my friend. When they opened it, we immediately noticed that the product was not working. We went back to the same store where it was purchased, expecting basic customer support and professionalism. Instead, we were treated very poorly. The staff were careless, rude, and made serious accusations, blaming us for product swapping or fraud without any proof. We calmly asked them to check their CCTV footage to confirm that the product was returned exactly as purchased, but they refused to help and continued blaming us. The manager’s behavior was especially disappointing. Rather than handling the situation professionally, he accused us, made us wait for 20 minutes for no reason, and then told us to leave the store or he would call the police. This was humiliating, stressful, and completely unnecessary. The way we were treated felt discriminatory and racist, and no customer should ever experience this kind of treatment—especially when they have done nothing wrong. Feeling extremely upset, we decided to visit another Best Buy location instead. The difference was night and day. The staff at the second store were kind, respectful, and professional. They actually checked the product properly and immediately confirmed that we were genuine and that the issue was real. They handled the situation the way customer service is supposed to be handled. This experience shows a huge inconsistency between Best Buy locations. One store treated us like criminals, while another treated us like valued customers. I strongly recommend that Best Buy investigate the behavior of the staff and management at the first store, because accusing customers without evidence, refusing to help, and threatening police action is completely unacceptable. Customers deserve respect, fairness, and professionalism.

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