Mixed reviews on customer service; some praised helpful staff while others reported long waits and unhelpful interactions.
Product Knowledge
Inconsistent product knowledge among staff; some employees were knowledgeable and helpful, while others were described as clueless.
Store Experience
Store cleanliness and organization received positive feedback, but many customers experienced frustration with checkout and assistance.
Delivery Issues
Numerous complaints about delivery problems and order fulfillment, leading to customer dissatisfaction.
Pricing Concerns
Customers noted high prices and limited discounts, with some feeling misled about promotions.
JA
Jennifer Cravens (Ajailyn)
Nov 15, 2025
2.0
Just picking up a tv from an Amazon order and the customer service counter guy was extremely rude. Entire line was nicely lined up and he shouted at us there was only one line.. we all kinda looked at each other like we understood each other but not why he was shouting at us about 1 line...
MP
Mandy Poolo
Nov 14, 2025
5.0
Best experience ever! Gentlemen approached asked if we needed help. We found the section, couldn't find the product and he was back in seconds to help us! In and out with a printer so quickly! Excellent customer service all around! Thank you guys!
VG
Victor Galvan
Nov 11, 2025
2.0
The greater at the front of the store was very nice and helpful in pointing us in the right direction. We found what we were looking for (attending fans) but unfortunately were very disappointed with the display. They seem to only offer Dyson fans however none of them are plugged in so we couldn't test any of them. These fans ranged in price from $300 to $750. For this offering I'd expect to be able to at least see how well they work.
TT
Travis
Nov 2, 2025
1.0
Purchased a product, the Hyperice Venom 2, via delivery in NEW condition (not open box). It came in a condition that was clearly used. The Velcro had all kinds of stuff on it and the product was stained lol pretty ridiculous this was sold as “new”.
RS
Rich Shelby
Oct 18, 2025
1.0
These people don't even have knowledge of the products they are selling/installing. I drove here from Sedalia, dropped my car off, and received a call 2 hours later saying they couldn't install the remote start, that I had called and asked questions to verify that the remote start was compatible with my vehicle. I was told yes, it was compatible, prior to purchase and scheduling the appointment. Very frustrating and a total waste of time and gas. I definitely don't recommend them for remote start installation. They then said they would refund my money, so I decided I wanted to buy a pair of Sonos surround speakers and a pair of stands. The refund took too long to return to the card and caused me to spend an additional $80, because the slow refund caused me to miss the sale price. Cutting up the card, paying the speakers off and never returning to Best Buy again.
What are the store hours for Best Buy at 9301 Quivira Rd, Overland Park, KS?
Best Buy is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy at this location offer curbside pickup?
This Best Buy location offers in-store pickup but does not provide curbside pickup.
What types of products can I find at Best Buy in Overland Park?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy.
Does Best Buy provide expert technical support at this location?
Yes, Best Buy offers Geek Squad support for services including repairs and technical assistance.
Is the Best Buy store wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance.
How can I contact Best Buy at 9301 Quivira Rd?
You can reach Best Buy by phone at +1 913-894-0055.
Are there nearby fitness centers near Best Buy in Overland Park?
Yes, nearby fitness centers include Planet Fitness and Anytime Fitness, which you can visit before or after shopping at Best Buy.
What beauty and hair salons are near Best Buy on Quivira Rd?
Nearby salons include Sassy Face KC, Deidre's Hair Studio, Rachel Johnson Studio RAE - Sola Salons, TaylorMade hair studio, and Soleil Hair Studio, providing convenient spots for beauty services around your shopping trip.
Is there a repair service nearby perfect for mobile phones or tech devices?
Geek Squad is right nearby, offering mobile phone store services, telecommunications, and computer repair to complement your Best Buy experience.
Does Best Buy participate in electronics recycling at this location?
Yes, this Best Buy location offers electronics recycling services to help you responsibly dispose of old devices.