VCA Olathe Animal Hospital

Reviews

• KG

  Krista Giovannoni

  Feb 17, 2026
  5.0
  Phenomenal care for your pets! All the doctors are wonderful and truly caring. Highly recommend!
• PM

  Priscilla Marie

  Jan 13, 2026
  1.0
  My spouse and I just moved to Kansas 9 months ago. We have 4 fur babies, so I googled nearby vets. I came across VCA and honestly the only reason it caught my eye was SIMPLY because of the free exam coupon on their website for new patients. I didn’t know how much an exam actually costs there. Until appointment day, when they tried to charge me for the exam……ALMOST $100!! (The most expensive vet I’ve ever encountered) I had to remind them we are new and had a coupon. I failed to look at their reviews beforehand. Huge mistake on my part. Had I known how unprofessional, overpriced, and incompetent the staff would be I would have never stepped foot in that building. I had a very good experience during my first visit. I absolutely loved Dr. Lindsey. He was kind, helpful, friendly, professional, and knowledgeable. I had no issues with him at all. It’s the rest of the staff I have a problem with. Almost every single person we encountered there, aside from Dr. Lindsey, seemed to have short term memories and felt unqualified to be handling animals, much less customers. We had nothing but issues there, during every visit. From being texted a reminder for an appointment for a pet I don’t own, to vet techs not knowing how to handle a shy or anxious pet, to vet techs not remembering to give us meds before leaving, to billing issues during checkout and having to fix that. There is very poor customer service at their practice, and extremely poor communication. The icing on the cake was them texting us 2 DAYS prior to a vaccination appointment to let us know we would be obligated to pay a new exam fee because the original vet that did our pets exam, a month prior, no longer practices there!! So, not only are exams almost $100 but they expected us to pay for another exam (another $100) within a 4 week time span. Because they lost a doctor. Not once did we receive an email, text, or phone call when that doctor left. Common courtesy and professionalism does not exist in this facility. When a company has a doctor leaving their practice….the professional thing to do is to email/text/call each of that doctors patients to clarify they are no longer there and customers should expect to be charged a new exam fee by the remaining doctors when they have their next appointment. When my spouse became upset with them about this issue they became defensive and rude. They were very hellbent on sticking to their exam fee policy and siccing their “supervisor” on my spouse to double down on their strict policy. They were very unaccomadating and rude. I’m really upset that Dr. Lindsey has anything to do with this facility because I actually liked him for my pets. But the staff gives this place a bad reputation, as do the over priced services. With that said, I will not be returning to this vet. I’ve been to MANY veterinarians in my 40 years of having pets and I have never had such a disappointing, unpleasant, unprofessional practice like this. Upon looking at the other reviews on here now….I see that I’m not the only one who feels this way. It’s also very eye opening that when people ask for vet recommendations in the area, on social media, VCA has never been mentioned. The staff, supervisors, and managers all need more training on how to speak to customers/patients and how to make things right when they manage to fail on their end. Job title does not reflect qualification. Krista is supposedly the supervisor there. She is beyond unqualified. If you value quality pet care AND customer service…..I do not recommend VCA!!
• FL

  Fatima Lalzad

  Jan 13, 2026
  1.0
  This clinic is very expensive!! They charge a lot for less than one minute exam besides the vaccinations and other stuff!
• LE

  Lizzy Eickhoff

  Dec 4, 2025
  1.0
  Very money hungry. Be warned that an exam alone is $100. They are one of the highest priced vets in the county. The old manager was also not great or willing to compromise and would do whatever she could to bring in money as most corporations do. They have high turnover and cannot keep staff. Almost everyone is gone that used to be there long term.
• RL

  Ryder Litwin

  Dec 3, 2025
  1.0
  I have previously requested for your location to send prescriptions and not fill them there. We were charge 3000x mark up for A very old medication where the cash pay price at any pharmacy should be $1.32. That is Predatory and not ethical (those are the cash pay prices at multiple pharmacies)

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