Verizon

Reviews

• TB

  Thea Bell

  Oct 10, 2025
  5.0
  Samantha was absolutely wonderful as a matter fact I’m a talk three of my friends to go to Verizon. That’s how nice it is the one that I’m in now in Merriam I will give her 10 stars. Thank you.
• CJ

  Collin Jeschke

  Sep 29, 2025
  5.0
  I would like to tell everybody about Chase over here at the Marion store in Kansas City went above and beyond, but he should’ve done and nobody could figure it out but he did congratulations to our team. Well done. Don’t lose this guy. He’s smart.
• JV

  Jennifer Voyles

  Sep 27, 2025
  5.0
  Went in today with my teenager's busted phone. They went above and beyond to help get all his stuff transferred to the new phone.
• SD

  Storm Dial

  Sep 22, 2025
  1.0
  I had a terrible experience at this store. I’m not usually one to complain, but I wanted to share my experience to hopefully save someone the experience I had. I went in to trade in my old phone and get the newly released IPhone. I was so excited! I called the day previously and was told that they would have a limited number and to show up at 8am to have the best chance. When I arrived, I was greeted and asked if I had an appointment. I told them that I did not, but that I had called ahead and was not told that I needed an appointment. They said that they would go ahead and see me since I was the first person there. They sat me down and started the sales process. Up to this point they were very professional. Next, they tried to upcharge me for every little thing. This, I expected given this is their job and what they are trained to do. My problem comes when I denied these extra services. Samantha, my sales representative, was extremely rude and suggested I call my mom in a condescending voice. I said I appreciated her concern but I would not be adding any extra services. Then I declined the phone protection plan because I get a better phone insurance elsewhere. Samantha started berating me about how irresponsible this was and stating then said “you can pay $1200, if you break your phone?”. Then two other workers came over and stated the same thing in rude loud tones. I felt very uncomfortable. It was very unprofessional. The final straw came when I am paying for the phone’s taxes, I saw a fee called “Set up and Go service”. Samantha told me this was an unavoidable tax for coming in to buy the phone. I was already flustered so I didn’t fight this. I left with my new phone still sealed in the box. Later, I found out that this fee is for if the sales representative helps a customer extensively set up their new device (which I did completely on my own at home). Luckily the Verizon online customer service is amazing and refunded this charge. My understanding is these sales representatives work on commissions. I feel that this representative was trying to rack up my bill to help herself out even if it meant making me feel uncomfortable and attacked. Please go to a different corporate store to avoid this. DO NOT go to this store if you are buying a new phone. It’s worth the drive to find more helpful, kinder employees, who listen to their customers and respect when they say no.
• SW

  Shelly W

  Aug 25, 2025
  1.0
  Came in to buy a new phone.. Employee told us about a great deal for our wifi. We had fiber. Verizon internet was much cheaper. We got a notice that our wifi speeds were going to be cut in half because it is at a different address. The address that it said it was at was in Basehor where we haven’t lived in 20 years. I went to a different store and they told me that the wifi was not available at our location, and that this store should have verified that it was going to the correct address. So now I have to go through the process of getting fiber again after I just had it removed. Very frustrating and not happy that I was lied to by employees of this location!!

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