Feedback on customer service is mixed; while some customers praised friendly and knowledgeable staff, others reported poor service and unhelpful attitudes.
Product Availability
Customers noted that the store often has a good selection of products, but some experienced issues with stock and availability.
Store Environment
The store is generally described as clean and organized, though some customers found it cluttered and difficult to navigate.
Sales Experience
While many customers appreciated the helpfulness of sales associates, there were complaints about aggressive upselling and lack of genuine assistance.
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Troy Woudstra
4 days ago
1.0
Horrible experience. Bought and paid for tv and scheduled delivery and install. I scheduled with the install because that made it 2 days sooner for some reason. Called twice on scheduled day and was told it would be there between 7-7. Never arrived, a whole day wasted. You can get better delivery and service from Nebraska Furniture Mart 2 hours away.
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Maurenne G
6 days ago
5.0
Customer service was superb and they had the item I needed in stock
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Jonathan Hawkins
Dec 30, 2025
5.0
Love this place, everyone is so friendly every time I come in. From support to sales to mobile, excellent job!!
DF
David F
Dec 21, 2025
2.0
Bought a TV that was open box but in excellent condition according to website description took it out at home (40min drive) and was missing tv mount screws and frame was coming off TV at the top. Chat with support and they wouldn't send some one to pick it up or replace it so had to drive back another 40min to get a brand new one that was about $30 more in price. So I was out in gas money and lost money in the tv saved originally.
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Shianne
Dec 11, 2025
1.0
I have to say tonight was the worst experience I’ve ever had at Best Buy. I went in looking for a specific item and it happened to have a sale tag on it because it was open box. It didn’t ring up the sale price and they claimed someone mislabeled it and wouldn’t honor the price of the tag on the item. Manager was extremely rude and said there was nothing they could do for me with a snarky attitude