Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
1,334 reviews
5 stars
684
4 stars
156
3 stars
77
2 stars
55
1 star
362
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, many reported rude and dismissive behavior.
Efficiency
Customers experienced long wait times and inefficiencies, particularly during busy periods, leading to frustration.
Knowledgeability
While some staff were noted for their expertise, others were criticized for lacking product knowledge and failing to resolve issues.
Store Environment
The store is often described as crowded and chaotic, which detracts from the shopping experience.
Repair Services
Repair services received mixed reviews; some customers were satisfied, while others felt their issues were not adequately addressed.
- BDBxby Deivin6 days ago1.0Vine a recoger mi teléfono por reparación y un Zak me atendió pero no sabía pronunciar mi nombre y se lo iba a escribir en eso me dijo que no le tocara su tablet por que mis manos estaban sucias!!! Deberían cambiar de personal a atención al cliente! De ahí en fuera todo bien… I came to pick up my phone for repair and a Zak attended me but he didn’t know how to pronounce my name and I was going to write it down in that he told me not to touch his tablet because my hands were dirty!!! They should change from staff to customer service! From there on, everything is fine
- VDValerie DutcherNov 16, 20255.0Wow, Awesome experience. This place was screaming busy and we still got started when we walked in the door. We were done in less than 30 minutes with complete activation and transfer of data, thanks icloud. Only complaint no rugged cases at any Apple store just silicone.
- BBBeauty Of Life Desires (B.O.L.D)Nov 13, 20251.0Frustrating experience with the staff there. I already got a diagnostic on my phone from T-Mobile and Apple Support over the phone and they both told me to go in store and pay $5 to get a new phone for my issue. Quick fast and simple. So I did and got attitude and no help. It seemed like they weren't interested in assisting me. When I tried to bring it up, they made it seem like I was in their way and inconvenient in their time, clearly. Customer service should be retained, but I definitely didn't feel valued as a customer or for my business.
- FEFrank ElliottNov 9, 20255.0I’ve been here about 4 times in a year or so. It’s been well above good (very good) each time. Staff greets customers as they enter, checking most of us in in a few minutes. The wait time has varied from none to more than 30 minutes depending upon how busy/time of day. Excellent skill levels of staff helped me solve an issue or two with my device(s) every time. Very recommended, esp. appointments with the Genius Bar team.
- GMGrace follows meNov 6, 20251.0First off I arrived at 5pm and the lady said she checked me in and someone would be with me in 20 mins, I waited an additional 25 mins before inquiring. The young man said my appointment was now at 645. I finally get help around 7:05-7:10. I needed my phone replaced, but that was a nightmare. They leave me to set up everything myself as well as constant reminder that they were about to close, so I felt rushed. In the end my phone didn’t finish updating/syncing, they didn’t check for updates or anything on the new phone before I left. Which led me to spend 2.5 hours on apple chat this morning to get the help I needed for my phone. Which I’m still not sure it was all done properly. However they apple chat rep was very patience!
Frequently Asked Questions About Apple Leawood
What products can I find at Apple Leawood?
Apple Leawood offers a variety of Apple products including iPhone, Mac, Apple Watch, and iPad.
Does Apple Leawood provide technical support?
Yes, you can get technical support at the Genius Bar at Apple Leawood.
What are the regular store hours for Apple Leawood?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Is Apple Leawood open on major holidays?
The store is closed on November 27, 2025, and December 25, 2025. On other holidays, hours may vary, such as extended hours on December 28, 2025, and earlier closing on December 24, 2025.
Can I order Apple products for delivery or pickup at Apple Leawood?
Yes, Apple Leawood offers delivery and in-store pickup options for your convenience.
Does Apple Leawood accept mobile and debit card payments?
Yes, they accept debit cards and mobile NFC payments.
Is Apple Leawood accessible for wheelchair users?
Yes, the store has a wheelchair-accessible entrance.
Are there any nearby places where I can grab coffee before or after visiting Apple Leawood?
Yes, The Roasterie Café is nearby and offers coffee and café options for a relaxing visit before or after shopping.
Where can I find a place to relax or get a massage near Apple Leawood?
Woodhouse Spa - Leawood and The Woodhouse Day Spa are nearby locations that offer massage and spa services close to Apple Leawood.
Are there any other shopping options near Apple Leawood for fashion and accessories?
Nearby stores include Kendra Scott for jewelry, Charming Charlie for fashion accessories, and J.Crew for designer clothing.