Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,570 reviews
5 stars
775
4 stars
406
3 stars
189
2 stars
70
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for poor communication and lack of assistance.
Product Availability
Many customers expressed frustration with low inventory and issues with product availability, leading them to consider shopping elsewhere.
Store Experience
The shopping experience varies significantly, with some customers enjoying a quick and efficient visit, while others report long wait times and disorganized service.
Geek Squad Issues
Numerous complaints were directed at Geek Squad services, particularly regarding repair delays and poor customer support.
Staff Attitude
While some reviews highlight friendly and helpful staff, others mention negative interactions and a lack of engagement from employees.
- TSTom StallingsJan 1, 20265.0Grest place to go.
- TCTayRo ComputersDec 25, 20255.0I recently visited my local Best Buy and had the absolute best shopping experience I've ever had there—all thanks to the new manager, Tyler. From the moment I walked in with a complicated computer issue, Tyler personally stepped in to help. He's not only an incredibly kind and approachable person but also one of the smartest computer experts we've ever encountered! Tyler took the time to listen patiently to our problems, explained everything in clear, easy-to-understand terms (no tech jargon overload!), and went above and beyond to find the perfect solution. His knowledge of computers, software, and hardware is truly impressive—he diagnosed the issue quickly, recommended the ideal upgrades, and even shared some pro tips that saved us time and money. It's rare to meet someone so genuinely passionate about technology and dedicated to customer satisfaction. The whole store felt energized and well-run under his leadership, with staff who were friendly and efficient. Tyler is a standout leader and a true asset to Best Buy. If you're shopping for anything tech-related, ask for Tyler—you won't be disappointed! Highly recommend this location now more than ever. 10/10!
- CTCarolyn ThackerDec 14, 20251.0Frustrated with Store Managers for their lack of communication and customer service in resolving my issue. The other staff Eddie & Kenny did their jobs well. Purchased new tv and paid for installation by Geek Squad. Delivery went smoothly BUT tech left without testing appearance. Color and contrast was way off! The Netfix N was pink. I called customer support troubleshooting manufacturer settings. Color is still off. Went back to Store on 12/6 and Manager promised to have tech come back out. Shared contact info but never received a call, email or text! Returned to store 12/13 and frankly the team seems clueless on how to handle this situation. It’s pretty simple- JUST TAKE CARE OF YHE CUSTOMER! I Ket credit card company know not to pay due to unresolved issues.
- AAAlexDec 12, 20251.0Terrible AI customer support. The AI wants nothing but to shunt you off to an out of country call center. I just need to ask if they have something available in the store.
- RWRobert WoodyNov 28, 20251.0My fiancé and I arrived at 6:05 am on Black Friday. We already knew what we wanted and by 6:20 had selected our items and moved to checkout. After being bounced to different sections to find a computer that staff could work from, we waited for another 40 minutes while different members of the staff were called to the register to try and complete our transaction. It was horrible. And to make things worse, someone had stretched out these stupid rope dividers that made me have to walk double the distance to get anywhere. Very poorly thought out execution, poorly trained staff, and not enough staff at the store to accommodate the increased volume. I guess I’m using Amazon from now on.
Frequently Asked Questions About Best Buy
What products and services can I find at Best Buy in Lawrence, KS?
You can shop for TVs, computers, appliances, and more, plus get expert advice and Geek Squad support all in one place.
What are the store hours of Best Buy at 2020 W 31st St, Lawrence, KS?
Best Buy is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Lawrence offer curbside pickup?
No, curbside pickup is not available, but in-store pickup and shopping are offered.
Is there wheelchair accessibility at the Best Buy location in Lawrence?
Yes, the store has a wheelchair-accessible entrance.
Can I get my electronics repaired at Best Buy in Lawrence?
Yes, the store offers service and repair through Geek Squad.
What payment methods are accepted at Best Buy in Lawrence?
Best Buy accepts debit cards and checks; cash-only payments are not required.
Which nearby places can I visit for food before or after shopping at Best Buy?
Nearby food options include Paleteria Chihuahua for Mexican treats, Torchy's Tacos for tacos, LongHorn Steakhouse for steaks, Firehouse Subs for sandwiches, and Five Guys for burgers.
Are there convenient services near Best Buy for home improvement needs?
Yes, The Home Depot and Lawrence Floor Trader are nearby for home improvement supplies, and Granite Centers offers construction services.
How can I find Best Buy in Lawrence using public transportation or local landmarks?
Best Buy is located at 2020 W 31st St, close to other stores like Geek Squad and The Home Depot, which can help with locating the area.
What nearby services are available in case I need key or packing assistance near Best Buy?
Minute Key provides key and locksmith services, and The UPS Store 5707 offers printing and packing supplies nearby.