Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,564 reviews
5 stars
775
4 stars
409
3 stars
189
2 stars
68
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, although some reported poor experiences with service.
Product Availability
Customers expressed disappointment with the limited inventory and selection, noting that many items were out of stock or not available.
Geek Squad Issues
Several reviews highlighted frustrations with Geek Squad services, particularly regarding repair delays and poor communication.
Checkout Experience
Customers frequently mentioned long wait times at checkout, with insufficient registers open despite a number of employees on the floor.
Overall Satisfaction
While some customers had positive experiences, others expressed frustration with the store's current state and indicated they might prefer shopping online.
- BHBrian HareNov 13, 20251.0Took 2 employees 20 minutes to find a key for a case. Did not feel welcomed at all. First employee said they'd help me in a bit since they were helping with somthing else. Waitied around 20 minutes to just find another employee who found someone with the key to said case.
- MLMikayla Lisher-BrunsNov 1, 20255.0Daniel. B was extremely patient and very helpful. Great customer service!
- PKPhilip Knight-FitzgeraldOct 16, 20251.0So I don't usually shop at Best buy, mainly cuz I don't buy a lot of electronic type stuff, but I needed a video camera to place outside my apartment door and figured I'd take a chance with the hope that they might also be able to tell me how to hook it up. The guy that I bought it from told me that all I had to do was download the app and connect the app to the camera and then it would work. So I went home, downloaded the app, and of course found that I needed something called a Sync Modulator to get my camera to work. Now why the guy at Best buy didn't bother to mention that I would need this Sync Modulator I don't know but now I have to go back to Best buy and either buy this item by itself or just return the camera and go somewhere else where hopefully they can not only explain to me how to hook up one of their cameras but will also make sure I have everything I need for it before I leave the store. I think I'll go with the second choice.
- SKSally KennettOct 13, 20255.0Title: THANK YOU! Description: I was SO discouraged!! Purchased a "Ring" doorbell ...looking fwd to the fun of seeing visitors at the front door and responding even when not at home. THEN ... "discovered" that there was a ...hitch! Our wifi "strength" was not sufficient to let the doorbell operate as it should ... Useless as it was ... SO, purchased the NETGEAR AX1600 WiFi 6 Mesh Extender (EAX12) to solve the issue...then, however, saw that installing the device might be beyond my "tech device" abilities. I contacted Netgear Customer Service and was SO grateful for the EXCELLENT, patient, knowledgeable and courteous assistance I received!! The device was installed and NOW my Ring doorbell is working perfectly! 🙏🏼🙏🏼
- ZWZachary WilkensOct 10, 20251.0I pre-ordered a game and figured it would be no big deal picking up the physical copy on release day. The pre-order came with a couple of digital freebies which added a little extra value. Well when I went to pick it up, they said it wasn't "ready" and that they still needed to "pick" it. The game was right in front of me. The only thing they recommended was cancelling my order and buying it again at the counter. Thus forfeiting any digital extras that came along with the pre-order. This wasn't a huge deal as they instructed me to call and explain the situation and it would be taken care of. So after 30 minutes on the phone, they explained to me that there was nothing they could do and I wasn't going to be getting the the digital extras DESPITE actually pre-ordering the game. What an awful system. I don't even know who to blame. The obviously subpar pre-order system or the employees for not figuring out how to fill an order that's right in front of them.
Frequently Asked Questions About Best Buy
What products and services can I find at Best Buy in Lawrence, KS?
You can shop for TVs, computers, appliances, and more, plus get expert advice and Geek Squad support all in one place.
What are the store hours of Best Buy at 2020 W 31st St, Lawrence, KS?
Best Buy is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Lawrence offer curbside pickup?
No, curbside pickup is not available, but in-store pickup and shopping are offered.
Is there wheelchair accessibility at the Best Buy location in Lawrence?
Yes, the store has a wheelchair-accessible entrance.
Can I get my electronics repaired at Best Buy in Lawrence?
Yes, the store offers service and repair through Geek Squad.
What payment methods are accepted at Best Buy in Lawrence?
Best Buy accepts debit cards and checks; cash-only payments are not required.
Which nearby places can I visit for food before or after shopping at Best Buy?
Nearby food options include Paleteria Chihuahua for Mexican treats, Torchy's Tacos for tacos, LongHorn Steakhouse for steaks, Firehouse Subs for sandwiches, and Five Guys for burgers.
Are there convenient services near Best Buy for home improvement needs?
Yes, The Home Depot and Lawrence Floor Trader are nearby for home improvement supplies, and Granite Centers offers construction services.
How can I find Best Buy in Lawrence using public transportation or local landmarks?
Best Buy is located at 2020 W 31st St, close to other stores like Geek Squad and The Home Depot, which can help with locating the area.
What nearby services are available in case I need key or packing assistance near Best Buy?
Minute Key provides key and locksmith services, and The UPS Store 5707 offers printing and packing supplies nearby.