Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kansas City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
307 reviews
5 stars
181
4 stars
40
3 stars
20
2 stars
12
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Yesenia, Johnna, and Lorenzo, while others reported rude or unprofessional behavior from some employees.
Store Experience
Customers appreciated the cleanliness and organization of the store, but some experienced long wait times and issues with appointment systems.
Product Issues
Several reviews mentioned problems with phone activations, incorrect information, and dissatisfaction with Verizon's service overall.
Staff Performance
While some staff were commended for their excellent service, others were criticized for being unhelpful or inattentive.
- CACisco ArroyoDec 5, 20254.0If your shopping Verizon, this is a good place. Qwadeyza is awesome. She is knowledgeable, strives to find the best fit and and best deal. If you want to make sure you got the best deal and service, go see her.
- NMNora MurrayNov 25, 20251.0Very rude assistant manager. I upgraded my phone and had issues with connections, wrong cables, perk subscriptions. Current apps, connectivity, and had to go back 4 times without success. I went to the 95th St location. They know what they’re doing.
- AKArezoo KSep 18, 20255.0Went to this store on Sunday afternoon,after been to 3 other stores that did not help . so grateful for Yesenia , she went above and beyond helping us She was incredibly kind and helpful as a customer service representative. I wished there were more people like her . Highly recommended her service to everyone!
- JGJ GSep 4, 20251.0DO NOT GO HERE! I went from AT&T to here, prob won't save much $. They entered wrong phone info. I filed an insurance claim and couldn't do it as one of my 3 iPhones with Verizon had wrong info. My local Verzion would not work with me since KC KS is where I purchased. Pathetic! You had 1 job. I had to buy a new phone because you know you have to work and speak with family.
- ACAbigail CokelySep 1, 20252.0Had a long wait . . . One team member noticed us standing around waiting and did not approach us and wandered around tapping on his ipad. Shout out to team member Walter who did help us when available.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Kansas City?
The Verizon store in Kansas City is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
What products does the Verizon Kansas City store offer?
They offer the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
Can I pick up my online Verizon order at the Kansas City store?
Yes, you can buy online and pick up your order in-store with options including in-store pickup, curbside pickup, and express lockers.
Does Verizon Kansas City offer same-day delivery?
Yes, Verizon offers same-day delivery in select areas along with free 2-day shipping and express locker options.
How can I schedule an appointment at the Verizon Kansas City store?
You can schedule an in-store appointment through their website or via the My Verizon app.
What types of payment methods are accepted at Verizon Kansas City?
They accept pay by check, debit card, and mobile NFC payments. Cash is not required.
Which nearby restaurants can I visit before or after shopping at Verizon Kansas City?
Nearby dining options include Olive Garden for Italian cuisine, Jack in the Box and McDonald's for fast food, and Red Lobster for seafood.
What nearby shopping centers are close to Verizon Kansas City for additional shopping opportunities?
You can visit Legends Outlets Kansas City, Tanger Kansas City at Legends, and Saks Fifth Avenue OFF 5TH for a variety of retail and fashion stores.
Are there nearby entertainment venues near Verizon Kansas City?
Yes, AMC Legends 14 cinema and Stanford's & Sons Comedy Club are nearby for movies and live comedy entertainment.
How can nearby places like Starbucks or AT&T affect my visit to Verizon Kansas City?
Starbucks nearby allows you to grab coffee before or after your visit, and the nearby AT&T stores offer alternative telecom service options if needed.