Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were criticized for rudeness and poor assistance.
Product Knowledge
Many customers noted that staff were knowledgeable about products and provided helpful guidance during their shopping experience.
Delivery Issues
Several reviews highlighted problems with delivery services, including missed appointments and poor communication regarding delivery times.
Store Cleanliness
The store was generally reported as clean, although some customers mentioned issues with product availability and the need for assistance to check stock.
Overall Experience
While some customers had positive experiences and praised specific employees, others expressed frustration with the service and vowed not to return.
ES
Ed Sliwa
4 days ago
5.0
Great help with buying a new laptop. Linda at Geek Squad was a great help with set up.
CR
Chris Ranweiler
Feb 18, 2026
5.0
I visited recently to compare prices of a full kitchen package. Had amazing customer service from the minute I walked in the entrance. Ended up making the purchase that day after seeing the bundle pricing. Even added in a new OLED I had been on the fence about. I will drive out of my way to visit this specific Best Buy going forward, thanks to all the help from the staff and Dom.
RH
Rodney Hawkins
Feb 11, 2026
5.0
ordered online. was great service. was met by Shawn in the phone area he was great. and helped me out.
MK
Marcin Ksiezyc
Feb 6, 2026
1.0
Don't waste your time getting your car starter there. I got one had an appointment scheduled with Ross. He called me day before appointment. Just let me know. I need to order another wire and harness which on their website didn't require .I order parts $l07 that pushed me back two weeks day of the appointment left work early. Drop the car off to them with the parts had my wife drove 60 miles with the two-year-old kid in 15° weather to pick me up 20 minutes into it. They called and told me they can't hook it up manager of the store name, dom and Russ when I spoke to both of them. They were acting like clowns and laughing to my face about it. Never do business at that store again.
BD
Biscuit Dingus
Jan 18, 2026
5.0
My review is based on the actual location and not so much the greater company. No best buy, im not signing up for your rewards program or credit card or anything else that shows up on the card reader, for the love of god im here to buy an object i dont want shipped to my door because itll get stolen from my porch.
Thats what the business niche of best buy is now, either you want something faster than amazon can manage, youre a weirdo like me who doesnt use amazon, or you want to get the item in person. That market is tiny, cater to it, stop wasting my time, im not getting your god awful credit card.
Now that is no fault of the employees here, theyre just paid to do that. They otherwise have overall excellent customer service and seem to collaborate well, im never ignored and never bombarded, the employees know the store and the products well. Thats what is valuable these days for any brick and mortar electronics store. Im here because i want to actually see the stupid expensive object im buying in person, if i am burdened with the process of having to do all that in person i expect it to be made as reasonable as possible, the team here at this store does that excellently.
What are the operating hours of Best Buy in Valparaiso, IN?
Best Buy in Valparaiso, IN is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does this Best Buy location offer curbside pickup?
No, this Best Buy location does not offer curbside pickup but has in-store shopping and same-day in-store pickup options.
Where is Best Buy located in Valparaiso?
Best Buy is located at 91 Silhavy Rd, Suite 101, Valparaiso, IN 46383, USA.
What types of products and services does Best Buy in Valparaiso offer?
Best Buy offers TVs, computers, appliances, and more with expert advice, Geek Squad support, and same-day pickup all in one place.
Is the Best Buy store in Valparaiso wheelchair accessible?
Yes, the Best Buy store has a wheelchair accessible entrance to accommodate all customers.
Can I get my electronics repaired at this Best Buy location?
Yes, this Best Buy location provides service and repair, including support from Geek Squad.
Are there places nearby where I can get additional computer or tech support?
Yes, Geek Squad is located nearby offering TV mounting, IT service, and computer repair services for your convenience.
What shopping options are available near Best Buy in Valparaiso?
Nearby shopping options include Ross Dress for Less, Ulta Beauty, Bed Bath & Beyond, and Marshalls, perfect for combining errands or enjoying a shopping trip.
Are there any dining options close to Best Buy in Valparaiso?
Yes, nearby dining options include Noodles & Company, Firehouse Subs Valparaiso Walk, Red Robin Gourmet Burgers, and Chick-fil-A.
Does the Best Buy store accept debit cards or require cash only?
The Best Buy store accepts debit cards and does not require cash only payments.
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