Best Buy

Reviews

• CC

  Charles

  Dec 29, 2025
  1.0
  I drove an hour away to purchase a video card thinking that surely the only tech store within 50 miles of me would have a decent video card selection (it did not). I entered the store and walked past 4 employees hanging out at the entrance to the PC part section, only to find a barren video card cabinet with two measly 8gb 5060s, 2 last gen AMD cards, and a 5070. I couldn't see the prices due to the price tags laying at the bottom of the cabinet. The one tag that I could see was flickering on and off because of course they use broken electronic price tags. I've never seen a retail store seemingly begging me to shop online instead. Lesson learned; shop elsewhere for PC parts. Edit: I have no interest in going elsewhere to supply formal feedback. I'd prefer it Best Buy's doors closed permanently. I'm only here to warn others to shop elsewhere.
• JJ

  jgiffin37

  Dec 26, 2025
  2.0
  Average product availability. Worthless customer service. And zero availability via telephone. This is the Terre Haute of electronics stores. Do better or greet customers with "We're Sorry!" instead of "Welcome!"
• AF

  Amanda Fuller

  Dec 26, 2025
  5.0
  Stop in for a gift to my grandson. The staff are highly knowledgeable, friendly, and extremely helpful in assisting me with my decision.
• CR

  Charles Randall

  Dec 16, 2025
  1.0
  I hope you never need an appliance serviced by Best Buy. I called and made a service appointment 1 week ago because our refrigerator stopped working. They set the date for 12/16/25 from 7 am to 7 pm. Late at night on 12/15/25 I received a phone call from a guy that I literally couldn't understand. The only word I picked up on was "Appointment" which I thought he was verifying for 12/16. That was not the case, he was calling I guess to tell me they cancelled the appointment. I tried several times to contact some type of management on their generic line. I was always told that they would have someone call me back (Case # 368132830). That never happened. All of their calls go outside of the USA. There are no service call centers in the USA. Now they say it will be another week until service can come to the house. Be aware you have to pay up front for this appointment. While my food sets in coolers wasting away. DO NOT BUY APPLIANCES FROM BEST BUY EVER!!!!! Them not having service numbers in the US sealed the deal for me. I'm done doing business with Best Buy. *I reached on on X but as usual there is no response*. Just like the repair of my fridge! UPDATE: Lied to the whole time by Best Buy Service, there never was a service person to service my refrigerator in our area! Would have been really nice if that was told to me up front. AGAIN: DO NOT BUY APPLIANCES FROM BEST BUY!!! IF YOU LIVE IN THE USA THEY DO NOT EMPLOY UNITED STATES CITIZENS ON THEIR CALL LINES EITHER! ALL CALLS ARE ROUTED OUTSIDE OF THE USA!!!!!
• IZ

  Ian Zebrowski

  Dec 16, 2025
  5.0
  We had a great experience thanks to Sean and James. Jayce was incredibly friendly and knowledgeable, especially when helping us with washer dryers and TVs. He took the time to explain our options clearly and made the whole process easy and stress-free. James was equally helpful when we were looking for two new TVs for our home — professional, approachable, and very well informed. Both made us feel confident in our choices, and their customer service was excellent.

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