Cricket Wireless Authorized Retailer

Reviews

• CP

  Carrie Preston

  Nov 7, 2023
  5.0
  Love my new phone
• IQ

  ImQuackers the Totally Quackers

  Aug 4, 2023
  2.0
  I visited recently. I was able to receive service quickly. Once I explained what I wanted to do with my account, the attendant moved slowly and at each step of the process I was charged before moving onto the next step. It seemed to confuse the attendant when I started to insist on paying for everything in one transaction.
• AA

  Andrea

  Nov 1, 2021
  5.0
  I came into this newer location after my phone had been stolen. The service I received was excellent from beginning to end. I was greeted when I entered. The young man, Jesse, was friendly and knowledgeable. I left in a much better mood than I was in when I arrived. Update: My stolen phone was recovered and I called customer service to report the news and get it removed off the national blacklist. Five days later I wanted nothing to do with Cricket products or service. After calling in my new phone stopped working. It had now been reported stolen. No one had an explanation. I tried my SIM, the new one, in another phone and magically it stopped working, also reported stolen. I spent 3 days on the phone with Cricket customer service. I talked to 11 different people who all said they had now fixed the problem. Indeed they did, for about an hour and then my service was back off. Finally, in utter frustration, I returned to the store to return my new phone. My 7 day return time frame was almost up and I still did not have a working phone. When I entered I was relieved to see Jesse there. After finishing with his current customers he listened very patiently, despite my being irately dissatisfied. He was just as confused as I was. Instead of just making excuses and giving me the run around he said point blank "I don't know". I was floored by the honesty. He then called his manager who also said he had no idea of how that was possible. Instead of offering me useless options he simply allowed me to return the phone. I appreciate the in-store service I received. Cricket needs to hire more employees like this young man. My online and over the phone service was horrible. Jesse was definitely their only saving grace.