Visit our store at Schererville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being rude and unhelpful.
Staff Knowledge
Several customers highlighted the knowledge and expertise of specific staff members, particularly Jocelyn and Josh, who were noted for their ability to assist with complex issues.
Store Management
There are complaints about disorganization and poor management, with some customers reporting long wait times and inadequate assistance.
Sales Practices
Customers expressed frustration with sales tactics and promotions, feeling misled about pricing and service options.
Overall Experience
While some customers had positive experiences and praised the store, others reported significant dissatisfaction, indicating inconsistency in service quality.
TM
Travis Maples
Feb 12, 2026
5.0
Stopped in for some technical assistance. Alexis was very cheerful, friendly, and welcoming. I sat down and she answered all my questions and helped me set up my new IPhone, great customer service.
JJ
JAZMINE JONES
Jan 30, 2026
5.0
Clean n helpful
JG
Jenny Gratcyk
Jan 29, 2026
5.0
Justin is a wealth of information and shared details of facts and the way use my new phone. Would highly recommend this location if you need a new phone or just have questions. Wonderfully atmosphere and friendly faces. Would give 10 stars if I could.
TS
TJ SS
Jan 10, 2026
5.0
Had the pleasure of getting help from "Jimmy," who I believe is originally from the Merrillville location, and also Felix and Marvelle (sorry if I spelled that wrong) at this location this week (1/8) and let's just say this place seems to have a great team on their hands. They were all so very helpful, patient, and kind. I appreciated that very much! Thanks so much for all the help guys! :)
AL
alexis l
Dec 29, 2025
1.0
awful customer service when I explained I didn’t want any extra promotions besides a basic new customer line they wouldnt give us any options unless we paid for internet service I didn’t want or come there for when I told my husband we’d probably have better service down the street the employee told us probably and he was sure right dont even bother wasting your time