Many customers praised the staff for their kindness, compassion, and thoroughness in handling their pets, especially during difficult situations.
Staff Professionalism
The staff, including veterinarians and technicians, received consistent positive feedback for being friendly, knowledgeable, and attentive to both pets and their owners.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding communication issues and perceived lack of compassion in urgent situations.
Pricing Concerns
Several customers mentioned that the services were expensive, which may deter some pet owners from returning.
Long-term Loyalty
Many customers have been loyal to the clinic for years, indicating a strong trust in the quality of care provided.
IK
Ian “DumbstaDawg” koala
Jan 4, 2026
5.0
Great people and great information didn't feel forced or pressured into any decisions
MO
Meagan O’Brien
Dec 10, 2025
5.0
I cannot say enough wonderful things about Dr. Henry. I’ve been going to VCA Parkdale for years and never thought I’d find another vet like Dr. Saxon after she left — but Dr. Henry is truly exceptional. My dog Cooper developed sudden weakness in his back leg, and she was able to get us in on a Friday, which I appreciated so much.
She was incredibly thorough with her assessment and so gentle with him. Cooper has a lot of anxiety, and she handled him with such patience and compassion. The techs were also amazing — they immediately noticed how anxious he was and let me stay with him while they drew his blood, which helped him tremendously.
Dr. Henry took the time to explain all possible treatment options and differentials and made sure I was involved in every step of the decision-making process. When the bloodwork came back, she reviewed everything with me over the phone in such a clear, validating, and empathetic way. She never made me feel rushed.
I am beyond grateful for the care she provided. Dr. Henry is truly outstanding, and I couldn’t recommend her enough! Blessed to have crossed paths with her!
AO
Anastasia Ota
Sep 8, 2025
5.0
Blown away by the level of care my sweet kitten received. Kitty began getting restless so a kind receptionist came and gave him some attention and love. The tech and Doctor Montgomery were both really loving and gentle with him too. I’m so happy he had such a pleasant experience getting his first vaccinations. I am also very excited about the Care Club. It not only covers all of the treatment that I selected for Richie, but also includes unlimited exams just in case. It just gives me such peace of mind knowing he is covered. Highly recommend to anyone with a puppy or kitten. The Care Club plan is flexible so you aren’t forced into adding any unnecessary treatments.
KP
Kathy Peteritas
Mar 29, 2022
5.0
Our experience at VCA was Excellent!! The staff is wonderful and very friendly. My only regret is not finding this Vet Clinic sooner.
Thank you!!☺