Verizon

4.8
674 reviews
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Business Details

111 S. Memorial Dr., New Castle, IN
47362, United States
(765) 529-7607
https://locations.tccrocks.com/in/new-castle/111-s-memorial-dr.html
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About

Cell Phone StoreTCC
TCC New Castle, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 111 S. Memorial Dr..

Details

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Location

Verizon
111 S. Memorial Dr., New Castle, IN
47362, United States

Hours

Reviews

4.8
670 reviews
5 stars
624
4 stars
14
3 stars
7
2 stars
2
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, helpful, and friendly, particularly highlighting employees like Brandon, Geoff, and Brendan.

Efficiency

Several reviews noted that the service was quick and hassle-free, with customers appreciating the timely assistance they received.

Mixed Experiences

While many reviews were positive, there were a few negative experiences regarding unhelpful or rude staff, indicating inconsistency in service quality.

Product Knowledge

Customers frequently mentioned the staff's expertise in handling technical issues and providing suitable product recommendations.
  • KC
    Karen Crabtree
    Dec 27, 2025
    5.0
    I had the pleasure of Eric to help me with some issues on my Verizon Android phone. He was very polite and cared about my issues. I would recommend that anyone needing help with anything Verizon go to this store in New Castle, IN. I felt much better when I left, opposed to when I went in. I have been to this store in the past and all employees are great. Eric and I just hit it off. He was informative and knew exactly what he was doing. Much Tks young man...I will return if need be. Tks again Eric..😊
  • CF
    chris foster
    Dec 27, 2025
    5.0
    Erik and Brandon were great!
  • SS
    Soni
    Dec 26, 2025
    5.0
    Received the best phone buying experience ever from Erik! Erik was very knowledgeable and efficient and he also made lots of great suggestions for my accessories. Definitely will be back!
  • LS
    Ljo S
    Dec 20, 2025
    5.0
    Process was made easy and hassle free with very knowledgeable staff! Ask for Chris.
  • KJ
    katlin johnson
    Dec 14, 2025
    1.0
    I have no clue what the guys name was. but i went in there and it was empty and only one worker. i tried to explain what was going on and he was extremely rude and would not even try to listen to what i was saying or even look at my phone. told me there was nothing he could do in store. so i went over to muncie and i had absolutely no problems there and they got it fixed right away. he was just being lazy and didn’t want to even try. ridiculous. had to drive 40 minutes just because of your worker being lazy.
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Frequently Asked Questions About Verizon

What products and services does Verizon at 111 S. Memorial Dr. offer?

Verizon offers smartphones, tablets, wireless devices, accessories, Verizon home internet, and services such as prepaid plans, bill payments, new lines, upgrades, device activation, and more.

What are the store hours for Verizon in New Castle, IN?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.