Business Details
About
Cell Phone Store
TCC New Castle, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 111 S. Memorial Dr..
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
642 reviews
5 stars
597
4 stars
14
3 stars7
2 stars2
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, particularly highlighting employees like Brandon, Geoff, and Brendan.
Efficiency
Several reviews noted quick and efficient service, with many customers appreciating the smooth process of getting new phones or resolving issues.
Staff Knowledge
Customers frequently mentioned the staff's expertise in handling technical issues and providing clear explanations.
Mixed Experiences
While many reviews were positive, some customers reported unprofessional behavior and dissatisfaction with service, particularly from certain employees.
Long Wait Times
A few customers expressed frustration with long wait times during busy periods, indicating a need for better staffing during peak hours.
- CSCathy Stainbrook6 days ago5.0Actually very helpful
- KKKourtyNov 9, 20255.0Great service and very helpful!
- LLlukasNov 6, 20255.0Chris was the absolute best, got there at 5:30 PM looking to get a new phone and line. Was squared away by 6, that’s some good service right there. Would definitely recommend to anyone that has issues getting a new phone over the web
- RFRita FisherOct 25, 20255.0The employee a Verizon shop help me with my phone. The gentleman was very nice and helpful 👍.
- BBBrian BaneOct 22, 20255.0Drew in New Castle was simply amazing! Over the top experience and he went way beyond our expectations. Saved our Verizon experience
Frequently Asked Questions About Verizon
What products and services does Verizon at 111 S. Memorial Dr. offer?
Verizon offers smartphones, tablets, wireless devices, accessories, Verizon home internet, and services such as prepaid plans, bill payments, new lines, upgrades, device activation, and more.
What are the store hours for Verizon in New Castle, IN?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my order in-store or via curbside at this Verizon location?
Yes, this Verizon store offers both in-store pickup and curbside pickup services.
What brands of mobile devices does Verizon New Castle carry?
They carry brands including Apple, Samsung, Motorola, LG, HTC, and Google.
Does Verizon New Castle support 5G service and Verizon Home Internet?
Yes, they offer Verizon 5G network coverage and Verizon Home Internet services.
How can I schedule an appointment or manage my Verizon services online?
You can schedule appointments or manage services using the My Verizon app or online at https://www.tccrocks.com/appointments/.
Is Verizon New Castle involved in community support?
Yes, proceeds from every purchase at Verizon New Castle go directly towards doing good in the local community.
Are there any nearby dining options where I can eat before or after visiting Verizon?
Yes, nearby restaurants include Burger King, Bob Evans, Applebee's Grill + Bar, and Ming's Buffet where you can enjoy fast food, breakfast, American cuisine, or Chinese food.
What nearby services could be convenient for customers visiting Verizon?
Nearby services include First Choice Physical Therapy for medical needs, STAR Financial Bank for banking, and UPS Access Point for shipping and courier services.
Are there any nearby stores or amenities where customers can shop or get other essentials?
Yes, nearby stores include ALDI USA for groceries, Fireworks Unlimited for toys and hobbies, and Hoosier E-Cig for tobacco and e-cigarettes.