Brand Certified
Verizon
4.9(1056 reviews)
Certified by Verizon • Feb 22, 2026
Business Details
4317 Charlestown Rd, New Albany, IN
47150, United States
Certified by Verizon • Feb 22, 2026
(812) 704-3780
Certified by Verizon • Feb 22, 2026
https://shop.wirelesszone.com/in/new-albany/4317-charlestown-rd
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, New Albany, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 4317 Charlestown Rd.
Details
- Curbside pickupNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.9
1,056 reviews
5 stars
1,030
4 stars7
3 stars5
2 stars1
1 star13
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Shawn and Daivyon, received high praise for their friendly, helpful, and knowledgeable service, often going above and beyond to assist customers.
Staff Knowledge
Customers noted the staff's expertise in explaining products, plans, and troubleshooting issues, contributing to a positive experience.
Store Environment
The store was described as welcoming and pleasant, with a relaxed atmosphere that made customers feel comfortable.
Mixed Experiences
While many reviews were positive, there were a few mentions of unsatisfactory service from some employees, indicating inconsistency in customer experiences.
- KMKaley MarieJan 31, 20261.0Awful customer service :( I needed help getting a new phone but I live states away from my family who owns the phone plan, it felt awkward the moment we walked in because the young man at this store did not offer any help whatsoever and seemed like he could not wait for us to leave. Basically told us no sorry and offered no other advice. Very monotone & borderline rude.. He didn’t say hello or goodbye, just a very lame 2 minute visit.
- HMHeather MoaklerJan 24, 20265.0Very friendly and helpful !
- SFScott FerlandJan 11, 20265.0Very very helpful in every way... They won't let you down...
- ESErin SteckerDec 27, 20255.0Shawn was so so helpful and helped my family with getting new phones. He walked us through step by step what the changes were going to look like and was very patient and considerate throughout the entire process. Overall, he made this a very streamlined and smooth process with his knowledge and ability to educate his customers.
- WCWes CunninghamDec 26, 20255.0Shawn Bell & Davyn were super helpful! They sat down and worked through all of my new plan updates and helped me get up my new phone.
Frequently Asked Questions About Verizon
What services does Verizon Wireless Zone in New Albany offer?
Verizon Wireless Zone offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, new lines, upgrades, device activation, financing, wet phone recovery, and more.
What are the store hours for the Verizon Wireless Zone in New Albany?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Where is the Verizon Wireless Zone located in New Albany?
The store is located at 4317 Charlestown Rd, Ste 3, New Albany, IN 47150, USA.
Does Verizon Wireless Zone offer in-store and curbside pickup?
Verizon Wireless Zone offers in-store pickup but does not have curbside pickup available.
Can I schedule an appointment or service through an app for Verizon Wireless Zone?
Yes, you can schedule services using the My Verizon app or by visiting their online appointments page at https://wirelesszone.com/appointments/.
What brands of devices and accessories are available at Verizon Wireless Zone?
Brands include Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, Nimbus9, JBL, and more.
What makes Verizon Wireless Zone in New Albany stand out in customer service?
They provide award-winning customer service with wireless experts helping with Verizon products and services, including wet phone recovery.
What are some nearby places where I can eat before or after visiting Verizon Wireless Zone?
Nearby dining options include Penn Station East Coast Subs, Tomo Japanese Restaurant, and Jimmy John's sandwich shop.
Are there convenient nearby services for personal care around Verizon Wireless Zone?
Yes, nearby personal care services include Make the Cut hair salon, Nail Concepts beauty salon, Sun Tan City tanning salon, and Tangled Salon and Spa.
What nearby locations can help customers find Verizon Wireless Zone easily?
Nearby landmarks include Kentuckiana Realty, Gilmore Homes, and Starbucks which can help you orient yourself to find the Verizon Wireless Zone on Charlestown Rd.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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