Best Buy

Reviews

• SG

  Steve Gasparino

  Mar 22, 2026
  1.0
  NOTICE TO VETERANS: Best Buy Muncie Ind (I was told by store manager)store does not support veterans with discounts. I will never step foot in the store again.
• BR

  Brenda Robinson

  Mar 15, 2026
  5.0
  They were very helpful
• KW

  K W

  Mar 12, 2026
  1.0
  I used to like this best buy but was really let down today. Made an appointment to have them help us use the app we were advertised as getting for free but instead of fixing the situation in any way they tried to make us pay an additional nearly $200 so we could use the device they already sold us. Said because it was over 15 days later they couldn't do anyting even though they are the ones that didn't handle the issue in a timely manner.
• BE

  Bethany Evans

  Mar 11, 2026
  1.0
  Please fix the communication process between the employees who schedule Geek Squad repairs online. This is my second time at this location within a year where I was told by an employee who I spoke with online that my requested tech repair would be an easy fix, I drove 30+ minutes to the closest store location for my appointment they set up for me, just to have the workers in the store barely touch my device before telling me they couldn’t offer the service I was scheduled for. Last year they couldn’t figure out that my laptop had a software issue and tried to charge me $99 for a minutes-long diagnosis that ended with zero results. This year they couldn’t clean 6 small keyboard keys and said my only option for that service was to ship my laptop to another state for $85 upfront (before even getting a labor quote from whoever it was being sent to). Employees were nice, but still gave up and sent me away immediately after their one minute inspection as usual. This cycle of being misinformed and wasting tons of gas and time in exchange for nothing is irritating, to say the least.
• MM

  MrNICKROCKS2012

  Feb 21, 2026
  1.0
  Went in to B B. at approximately 5:15 this evening to purchase 5 or 6 TVs for my new home. Greated warmly as we walked in, was asked what we were looking for. Said TVs and was told " great, someone will be right there." We wandered around for 15-20 mins. And I said, "ill give them another few minutes". Another 5 min. Or so and I sId, "lets go! As We walked out, a guy and another female employee were up near the front socializing with each other, didn't even acknowledge our departure. They weren't busy at all, but apparently WAY TOO BUSY to sell 2-3 K of televisions, extended warrantys, mounts etc. I REALLY DON'T APPRECIATE lack of customer service!!!

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