Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
4,249 reviews
5 stars
2,196
4 stars
1,125
3 stars
458
2 stars
153
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty reaching store associates and unhelpful responses from call centers.
Product Knowledge
Some staff members were praised for their product knowledge and helpfulness, while others were criticized for being unhelpful or rude.
Online Ordering Issues
Customers faced significant problems with online orders, including incorrect shipping addresses and lack of communication regarding order status.
In-Store Experience
While some customers had positive in-store experiences, others reported being ignored or receiving inadequate assistance.
Pricing and Promotions
Customers expressed frustration over pricing inconsistencies and perceived shady practices regarding sales and promotions.
- MMMary Beth Mumford2 days ago5.0Was in the Mishawaka location this evening. Cody who was at the geek desk took care of me - exceptional service. Very personable and extremely helpful. Totally enjoyed our conversation back and forth. He is above and beyond what is expected of an employee - I would give him 10 + stars. Just an exceptional employee - give him a raise!
- TLTRACY LynnNov 15, 20255.0Our salesman was Will.I.Am and he and his coworkers were amazing stepping in to help us and finding just what we needed. He has such a great personality and so helpful!
- JCjerri CALDWELLNov 10, 20253.0Husband went for a camera. When we walked in we were created and told an associate would be over in the camera area to ask what we needed help with. Waited and waited. No one ever came to help so had to walk up to customer service for help. I personally don't like when people say someone will be right over and no one ever comes. No they were not busy.
- NTNate TookeNov 1, 20251.0The customer service at Best Buy is horrendous. I purchased a new Insignia washer in June 25' only to have it break in Oct 25'. There is no way to speak to anyone at the store unless you physically go in. If you call the number they have listed, you're getting transferred to call center in a different country. I did go in and explain my situation to the Store Manager (Chase) but he would not approve a replacement. He had his team send a request to yet another 3rd party call center who "should" be able to help me with a replacement. Surprise, they called and explained that they would not approve a replacement on this unit. They did send a technician to diagnose the issue (broken motor at 4 months?) and will be sending another technician on a different day to replace it. That's the bare minimum they should do, but its done this way so they can save as much money as possible at my expense. I'll be missing 2 days of work to make sure I can be home when the technician arrives. They set it up for anytime between 7am & 7pm and you don't know until the day of when they will actually be there. I'll also be going at least a week without a way to clean clothes, which those of you with a newborn baby know, like me, is a major inconvenience. Safe to say I'll never be making another major appliance purchase from Best Buy in the future and I hope this review persuades you to do the same.
- JWJean WestwoodOct 30, 20251.0The employees are great, but you can not talk them on the phone. I called 8 times to speak with someone at the store about my order, never was allowed to speak to anyone ; had to drive 60 miles round trip to just RETURN the product. I will not pay money for a product and have NO CUSTOMER SERVICE! It would not surprise me if they are out of business soon! I will Not deal with Best Buy again! May as well order on the internet if your call is answered im broken English with very little understandable ENGLISH vernacular. The worst business practice.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy Mishawaka?
Best Buy Mishawaka offers TVs, computers, appliances, home electronics, cameras, and more.
What are the store hours for Best Buy Mishawaka?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Mishawaka offer in-store and curbside pickup?
Best Buy Mishawaka offers in-store pickup but does not currently offer curbside pickup.
Is there wheelchair accessible entrance at Best Buy Mishawaka?
Yes, Best Buy Mishawaka has a wheelchair accessible entrance.
Can I get repair services for my electronics at this Best Buy location?
Yes, Best Buy Mishawaka provides service repair and Geek Squad support.
What payment methods are accepted at Best Buy Mishawaka?
The store accepts payment by check and debit card and does not require cash only.
Where is Best Buy Mishawaka located?
Best Buy Mishawaka is located at 6502 Grape Rd, Ste 900, Mishawaka, IN 46545, USA.
What nearby places can customers visit when shopping at Best Buy Mishawaka?
Customers can visit University Park Mall for additional shopping, Olive Garden for Italian dining, and Cinemark Movies 6 for entertainment, all nearby Best Buy Mishawaka.
How can visitors use nearby locations to get to Best Buy Mishawaka?
Visitors can use the UPS Access Point locations nearby for convenient shipping services while shopping at Best Buy Mishawaka.
Are there any nearby specialized stores related to technology near Best Buy Mishawaka?
Yes, the XFINITY Store by Comcast and Geek Squad IT service and computer repair are located near Best Buy Mishawaka, providing complementary technology services.