Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
3,488 reviews
5 stars
1,959
4 stars
784
3 stars
353
2 stars
134
1 star
258
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some customers praising helpful staff while others report rude and dismissive behavior from management.
Product Knowledge
Several reviews highlight a lack of product knowledge among staff, leading to customer frustration and misinformation.
Delivery Issues
Multiple customers experienced problems with delivery services, including failed deliveries and poor communication regarding delivery status.
Store Cleanliness
Customers noted that the store was generally clean, but some expressed concerns about the organization and clarity of product sections.
Positive Experiences
Despite the negative feedback, many customers reported positive interactions with specific employees who provided excellent service.
- LBL B2 days ago5.0Melissa and Car Services guy were the only two people that actually helped me. Five stars is solely for them. Everyone else would not even look at me or approach me. Lack of customer service besides those two employees
- ESemma strickleyJan 5, 20261.0This was the worst experience I’ve ever had . I had this employee by the name of TONY he was so unhelpful, rude, and disrespectful. I asked him to help me find a screen protector and he told me to find it myself and asked me if I knew how to read. He was the most horrible employee I have ever been helped by. He was so disrespectful it was repulsive . He should be fired and unemployed . And if he will be employed he should be in the back where nobody has to deal with him. Horrible experience . Tony is terrible.
- ESElyssa StrickleyJan 5, 20261.0Tony from Best Buy is ENTIRELY the reason for my one star review! Not only was he not helpful, but he was dismissive, disrespectful, and outright rude! He single handedly ruined my mood with his snarky comment of telling me, “do you even know how to read a price tag?”. One of the worst experiences I have had at Best Buy ever!
- GGgenious00Jan 3, 20263.0They need to have a sign up to tell you where to pick up your online order. First time I went the guy told me customer service desk. I waited there 5mins before I had to ask for help. The guy said he thought I'd been helped already My second visit I did the same thing. Went straight to the service desk and waited. Then jumped in the regular line which had gotten long. I was eventually helped from the regular check out line. Soooo im assuming go thro ugh the normal check out line from now on?
- LBLouise BrownDec 30, 20251.0I bought an Apple laptop on Friday about noon. When I went to pick it up after they supposedly transferred my info from my old Mac, they it still wasn’t done on Monday afternoon. Terrible service!!!
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Merrillville?
You can shop TVs, computers, appliances, cameras, home electronics, video games, and more at Best Buy Merrillville.
What are the store hours for Best Buy in Merrillville?
Best Buy Merrillville is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Merrillville offer curbside pickup or in-store pickup?
Best Buy Merrillville offers in-store pickup, but does not offer curbside pickup at this location.
Is Best Buy Merrillville wheelchair accessible?
Yes, Best Buy Merrillville has a wheelchair accessible entrance.
Does Best Buy Merrillville provide Geek Squad support and repair services?
Yes, Geek Squad support and repair services are available at Best Buy Merrillville.
Can I recycle electronics at Best Buy Merrillville?
Yes, Best Buy Merrillville offers electronics recycling services.
Where is Best Buy Merrillville located?
Best Buy Merrillville is located at 2490 E 79th Ave, in the Crossings At Hobart shopping area in Merrillville, Indiana 46410.
What nearby stores can I visit in the Crossings At Hobart area along with Best Buy?
Near Best Buy Merrillville, you can visit shops like Bed Bath & Beyond for home goods, Boot Barn and DSW Designer Shoe Warehouse for shoes, and Michaels for arts and crafts.
Are there nearby places for dining near Best Buy Merrillville?
Yes, nearby dining options include Starbucks for coffee and TGI Fridays for American restaurant and bar service, perfect for grabbing a meal before or after shopping.
Is there a UPS location near Best Buy Merrillville to facilitate shipping or package pickup?
Yes, there is a UPS Access Point location nearby that offers courier and shipping services, convenient for sending or picking up packages while visiting Best Buy Merrillville.