Cricket Wireless Authorized Retailer

Reviews

• CE

  Christopher Easley

  Sep 27, 2025
  4.0
  Great service this store,great employees!!! The cricket store on South Street is horrible. I wouldn't give them 1 star.
• BH

  Brittaney Hardesty

  Aug 29, 2025
  5.0
  Excellent customer service.
• AP

  Aaron Posas

  May 23, 2021
  1.0
  May 22nd, 2021 around 11:30am est: I went to this store looking to upgrade my phone from what I currently have to an iPhone XR, which they had in stock. The first associate I talked with seemed fairly new but still offered his assistance and was kind talking with me about what I was looking for (I did not notice a nametag, but he had short-medium length, blackish grey hair, and smaller glasses/frames if I remember correctly? He looked to be in his upper 40s/early50s). I let him know which one I was looking for and didn't have a preference to color, just specs. However, the following incident/review is not directed at him, rather at the other associate that seemed to be a "more experienced" salesman. I did not see a nametag, but he had dark black, medium length hair and wore glasses that had thick lenses, probably in his early to mid 30s. I will just refer to him as "john" for simpler explanation. Back to the incident: I was waiting patiently on the new associate after I specified which phone I wanted to upgrade to (iPhone XR). He was asking questions to john about what to do. John quickly proceeded to be extremely rude to him saying "why didn't you ask him what colored phone he wants? which specs (even though I told him over at the display away from the front counter)? why are you asking me questions right now?!" Despite john helping out another customer in the store at the time, I still found his reaction to answering questions and offering help to be inappropriate. The new associate returned, and was in the process of selling me the phone when I asked about what protection plans there are and activation fees. I could tell he was getting frustrated at john because he kept interrupting him about the plans. I also asked a question about switching sim cards and john interrupted with "you can't switch cards, you will have to buy a new one," even though my current phone and the new phone I was looking at use the same type of SIM cards (a Nano-SIM). He also proceeded to lie to me about activation fees through the cricket online webstore (which I knew after looking it up after leaving), stating that it is the same if not more expensive if you buy the phone online versus in store. At this point, I get on a phone call with a family relative (who is the owner of the current plan I am on) about what to do, and ultimately decided that I need to wait or go through the online vender for the sake of prices. I let the new associate know that I am going to wait on the purchase, and he was understanding of my decision. However, john proceeded to talk again, rather rudely, about why going through a store is better, and ignored me repeatedly saying, "oh, well thank you for the advice, but i have made my decision." slowly walking towards the door. It was at this point that I decided to leave without saying much else as I was not able to say anything to john without losing my temper. I understand it's his job to sell and to upsell, but when a customer has already made up their mind and is repeatedly telling you no, you do not continue to harass them about it, or a new co worker about simple tasks that they are still learning to do. I am extremely disappointed by the incident and will not be going back for any reason.
• HW

  Heather West

  Dec 6, 2016
  5.0
  I was in and out in a half hour for a new line service. However I was there right when they opened and it was the Saturday after thanksgiving. There were people that were waiting behind me and the manager was by herself and she greeted each of them and said she would be with them as soon as possible and with a smile on her face.

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