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Brand Certified

Verizon

4.0
(200 reviews)

Business Details

3750 S Reed Rd, Kokomo, IN
46902, United States
(765) 227-2933
https://locations.tccrocks.com/in/kokomo/3750-s-reed-rd.html

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Kokomo, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 3750 S Reed Rd.

Details

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  • Accepts checksAvailable

Location

Verizon
3750 S Reed Rd, Kokomo, IN
46902, United States

Hours

Reviews

4.0
200 reviews
5 stars
115
4 stars
32
3 stars
12
2 stars
13
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rude or unhelpful interactions.

Wait Times

Many customers expressed frustration with long wait times to receive assistance, often citing delays of over an hour.

Product Knowledge

While some staff members were noted for their knowledge and ability to assist customers, others were criticized for being uninformed or unable to resolve issues.

Overall Experience

Customers had varied experiences, with some expressing satisfaction and others indicating they would seek services elsewhere due to poor service.
  • MB
    Michelle Birden
    1 day ago
    5.0
    I had a great experience with Verizon. They were a great help.
  • KG
    Kelly Goebel
    Feb 7, 2026
    5.0
    I just wanna give a huge shout out to Billy L for helping me today and listening to my story and helping me get my new phone. You are so kind and so very helpful to me when I needed it most there are not enough words that I can say so that you would understand how much I appreciated you today thank you so very much.
  • AY
    Ashely Young
    Dec 29, 2025
    1.0
    Went into the store to receive an item customer service is a very rude nobody walks up to you and ask do you need help they just stare at you!!! I say customer service 4/10!!!😡😡😡😡
  • ML
    Monica Logan
    Dec 23, 2025
    3.0
    I mean if you want to wait for an hour only to be told they can't help you with any phone programming issues. Or that they don't have in stock the phone that you want.
  • AL
    Amy Likens
    Dec 9, 2025
    5.0
    Wow awesome customer service if you need a new phone I highly recommend Verizon the staff are so knowledgeable I was so amazed at the gentleman that helped us he went above and beyond

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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