Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Kokomo, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 3750 S Reed Rd.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.0
249 reviews
5 stars
144
4 stars
38
3 stars
15
2 stars
16
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being unprofessional and unhelpful.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with issues, particularly mentioning specific employees who provided excellent service.
Wait Times
Many reviews mentioned long wait times for assistance, leading to frustration among customers.
Billing Issues
Numerous customers reported problems with billing and contract terms, expressing dissatisfaction with unexpected charges and lack of clarity.
Store Environment
The store was generally described as clean and well-organized, with friendly staff, although some customers noted issues with communication and understanding.
- AYAshely YoungDec 29, 20251.0Went into the store to receive an item customer service is a very rude nobody walks up to you and ask do you need help they just stare at you!!! I say customer service 4/10!!!😡😡😡😡
- MLMonica LoganDec 23, 20253.0I mean if you want to wait for an hour only to be told they can't help you with any phone programming issues. Or that they don't have in stock the phone that you want.
- ALAmy LikensDec 9, 20255.0Wow awesome customer service if you need a new phone I highly recommend Verizon the staff are so knowledgeable I was so amazed at the gentleman that helped us he went above and beyond
- KBKelli BrothersOct 6, 20251.0We came in to check if we could upgrade. We can't quite yet, but we did have to make a return trip and spend an hour on the phone with support because one of your associates removed a discount we had in place. He made sure to laugh about it while we were in store the second time, too. We will not be renewing our contract. We don't need to give you $170+ every month for your employees to jack up our bill and laugh about it. Do better.