Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
1,729 reviews
5 stars
861
4 stars
432
3 stars
191
2 stars
77
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of unhelpful staff, long wait times, and difficulty reaching local store representatives.
Product Availability
Customers frequently mentioned issues with product availability, including items listed as in stock that were not actually available.
Staff Knowledge
Several reviews indicated a lack of product knowledge among staff, leading to lost sales and customer frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and knowledge, indicating that there are positive experiences to be had.
Store Condition
Reviews noted that the store was often unkempt and in need of organization, contributing to a negative shopping experience.
- CLCorinna Leatherman4 days ago4.0Staff was friendly and knowledgeable.
- JCjeffrey cowellNov 9, 20251.0The only reason I did not give them a 0 is goggle would not let me. The last 2 things I bought there have been junk. A washing machine overflowed and flooded my kitchen it took two weeks and delivery people with poor attitude to get a new machine. I just bought a computer part that was defective. They finally replaced it, but had an attitude about it. I WILL NEVER SHOP THERE AGAIN. Do yourself a favor if you can order from Amazon or shop local retailers.
- EJEthan JamesOct 29, 20251.0This place did an audio installation on my vehicle. They broke every door handle on my car and refuse to fix it. Even called the police on me and got me trespassed for trying to get to a solution.This place is an absolute joke DO NOT SHOP HERE.
- DBDavid BeacheyOct 28, 20251.0I went online to Best Buy’s website to purchase a Digital Xbox Game Pass Core 12 Month Membership which was listed as being purchasable. When I got the code and went to redeem it, I was informed the Core Membership is no longer available and therefore it wanted to automatically convert to a 3 month Game Pass Ultimate membership. I specifically wanted the 12 months of Core membership because of the cheaper price, not the 3 months of Ultimate. I was also informed in the store that such a return could be made since I hadn’t completed redeeming the code. They told me that Best Buy customer service could help. Well I spoke to the manager Charity and was informed that since the item was listed “non returnable” when purchased that it was not possible to give me a refund. This is false advertising on Best Buy’s part and I should be able to get a refund. An item that no longer exists in reality should not be available for purchase on Best Buy’s website. I’m thinking a lawsuit is next on my list.
- JJJean JohnsonOct 28, 20254.0It took a while to get the attention of a worker, but when I did the batteries I needed were shown to me and I was checked out quickly and the price was right.
Frequently Asked Questions About Best Buy
What are the regular operating hours for Best Buy in Kokomo, IN?
Best Buy in Kokomo, IN is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Kokomo offer curbside pickup services?
Best Buy Kokomo does not offer curbside pickup services at this location, but in-store pickup is available.
Is there wheelchair access at Best Buy Kokomo?
Yes, Best Buy Kokomo has a wheelchair accessible entrance to accommodate customers with mobility needs.
Can I get expert technical support at Best Buy in Kokomo?
Yes, Best Buy Kokomo offers Geek Squad support for expert advice and service for your electronics and appliances.
What types of products can I shop for at Best Buy Kokomo?
You can shop for TVs, computers, appliances, cameras, and more electronic products at Best Buy Kokomo.
Where is Best Buy Kokomo located?
Best Buy Kokomo is located at 1403 S Reed Rd, Kokomo, Indiana 46902, USA.
What payment methods are accepted at Best Buy Kokomo?
Best Buy Kokomo accepts debit cards and checks, and does not require cash-only payments.
Are there any nearby places where I can grab a coffee before or after visiting Best Buy Kokomo?
Yes, Starbucks is located nearby where you can enjoy coffee or a smoothie before or after your visit to Best Buy.
If I need a haircut while shopping near Best Buy Kokomo, where can I go?
There are several nearby barber shops and beauty salons such as Haircut's By Mr Clark LLC., M & J Barber Shop, and Cut One Barbershop close to Best Buy Kokomo.
What other shopping options are available near Best Buy Kokomo?
Nearby shopping options include Burlington for clothing and shoes, Bed Bath & Beyond for home decor, and Ross Dress for Less for affordable apparel.