Verizon

4.7
492 reviews
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Business Details

6321 Crawfordsville Rd, Indianapolis, IN
46224, United States
(317) 661-3492
https://shop.wirelesszone.com/in/indianapolis/6321-crawfordsville-rd
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Indianapolis, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 6321 Crawfordsville Rd.

Location

Verizon
6321 Crawfordsville Rd, Indianapolis, IN
46224, United States

Hours

Reviews

4.7
492 reviews
5 stars
435
4 stars
23
3 stars
6
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Jakeb, Chris, and Luis.

Problem Resolution

Many reviews highlighted the staff's ability to resolve issues effectively, often going above and beyond to ensure customer satisfaction.

Store Environment

The store was noted for being clean and well-organized, contributing to a positive shopping experience.

Sales Experience

Customers appreciated the lack of aggressive sales tactics, with many feeling they received fair and honest recommendations.

Employee Recognition

Several customers specifically mentioned individual employees by name, indicating a strong rapport and trust in the staff.
  • KJ
    KiAndreia James
    Nov 13, 2025
    5.0
    Jakeb was amazing!! Thank you all of your help tonight!!!!
  • KB
    Kevin Bierly
    Oct 22, 2025
    2.0
    I got a new phone and coverage plan. They added things to my plan i didn't need or want. Spent an hour at a different store today to fix everything. The store downtown was great! The guys there help me get everything sqaured away and correct on my account The unnecessary features were calling to belize and im on a global plan. The other was cloud storage which i already have thru google.
  • HC
    Heather Christl
    Oct 16, 2025
    5.0
    Chris and Blake were terrific! There was some weird error code on my account and they hung in there with me and on the phone with support and got everything fixed! They kept the conversation going and just all around helpful! Will definitely be asking for the Obi Wan when I go back for more help!
  • BS
    Brenda Smith
    Oct 14, 2025
    5.0
    I recently visited the Verizon store and had an exceptional experience thanks to Jakeb. From the moment I walked in, he was attentive and knowledgeable, making the process smooth and stress-free. Jakeb took the time to understand my needs and provided clear, helpful recommendations that suited my preferences perfectly. His professionalism and friendly demeanor truly stood out. If you’re looking for excellent customer service and expert advice, I highly recommend visiting this store and asking for Jakeb. At this point I’ve followed him from another store and if he left I’d follow him again!
  • RH
    Rebekah Hinkle
    Oct 14, 2025
    5.0
    Jakeb always helps with all of my phone needs. He’s clearly been in the business for a long time as he’s so knowledgeable and efficient. He got my business hooked up with internet and a new line in no time !
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Frequently Asked Questions About Verizon

What types of products can I find at Verizon Wireless Zone in Indianapolis?

You can find smartphones, tablets, wireless devices, smart accessories, home internet devices, and more from brands like Apple, Samsung, and Google.

What services does Verizon Wireless Zone offer?

They offer bill payments, new lines, upgrades, device activation and financing, business accounts, and Verizon Wireless plans including prepaid and unlimited options.