Verizon

Reviews

• LM

  Lovin Me

  Jan 5, 2026
  1.0
  Not impressed with customer service. I waited for about 20/25 mins at the door with barely an acknowledgment. 5 mins in to waiting for a rep one came available but he walked off or “had to leave “. Took another 15 mins to be seen. The rep I sat with customer service was fine but in my opinion, he was looking for the best deal for me to pay the most. I recently visited the store on Michigan Rd. & purchased a phone. The process was seemless and similar to how this one should have went since I was getting the exact same phone. But somehow was about to be charged $60 dollars more simply based off “set up fees” totaling my charge to be $108.00. I didn’t care to have added in fees that most likely boost their sells. I can set up my own phone. I was not asked if I wanted to proceed with the purchase or need help set up. I only asked him what would be the cost today for the phone. He kept clicking fast and then told me the balance of 108.00 would be due at the time of pick up. Again I NEVER authorized this transaction YET! Just asked for the total. He then had to call Verizon to cancel my order that again I never agreed on. In this time span of waiting for the order that he placed without my consent to be canceled. I was able to start an online order with the same phone and pick up and the charge would only be $58.06. I’m not sure if it’s because it was more of a commission based transaction but I am not impressed. I politely waiting until the “cancellation” was completed and left.
• AR

  Abner Reyes

  Dec 22, 2025
  5.0
  Ryan Freeman and his colleagues were incredibly kind and provided excellent service. They genuinely seem to care about their customers, and their kindness truly made my day. This is the best place I've ever visited!
• JK

  Jessica J. Kamm

  Dec 7, 2025
  3.0
  Jorge deserves a raise. :) But I wish the water refill station was more organized but was glad there was a restroom.
• KK

  KillerBee

  Nov 28, 2025
  5.0
  This was, by far, the best experience I’ve had at a phone store! Adam was very knowledgeable and helpful in answering all of my questions. He was very adamant on informing me of the deals and specials going on today, phone wise and internet wise. And it didn’t feel pushy at all, just like a friend looking out for you and your money. I feel comfortable in knowing the ins and outs of my phone plan and I’m glad I switched over to Verizon :)
• CC

  chris czapla

  Sep 20, 2025
  5.0
  Eyan was awesome! Helped fix another store’s mistake and was amazingly nice, efficient and smart. His manager was the same while helping multiple customers at once. Amazing people at this location.

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