Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Indianapolis for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
203 reviews
5 stars
115
4 stars
20
3 stars
13
2 stars
12
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others, particularly managers, were criticized for being rude and unhelpful.
Staff Knowledge
Several customers highlighted the staff's knowledge and professionalism, with specific employees being commended for their assistance and problem-solving abilities.
Store Experience
Customers reported a range of experiences in-store, from efficient service and helpful staff to frustrations with long wait times and unresolved issues.
Product Availability
There were complaints about inventory misrepresentation and issues with product availability, leading to dissatisfaction among customers.
Management Issues
Multiple reviews pointed to poor management practices, including lack of support for staff and customers, which negatively impacted the overall experience.
- HBHope BockrathNov 1, 20255.0Clint was wonderful. Went in for a in store pickup and he sat down and talked to us and made sure everything was taken care of. All the guys were fun and made us laugh. Thank you fellas!
- KKKendra KatschkeNov 1, 20255.0Anthony was such a huge help to my wife and I. He’s very polite and well mannered. He will definitely go far in this industry with his personally. Thanks bro :)
- MCMarion CherryOct 31, 20251.0Terrible manager at store (name is Clint) very rude and threatened to take me outside because I was on tbe verge of tears and did end up in tears because of my frustration and hours spent on this issue. If I could give a 0 star on this location I would. I bought my new verizon phone on August 15. I wasn't able to switch over my info, I went into a verizon location Sept 5 for a solution. They couldn't help and told me to call customer service, I did that. I spent 2 hours on the phone. They escalated the issue. I took my home wifi modem back to a second verizon store because the speed i was told would be 300mbps and it was 50-100mbps. They accepted the return but did not disconnect the service so i was charged for it again. I then spent another 4.5 hours on the phone with customer service for my phone, still with no resolution. I spent another 1.5 hours and decided I couldn't spend more time on it. I asked for a refund instead of a statement credit since I wasn't able to use any of the verizon services I was charged for. The phone specialist said I had to go into a corporate location. So I spent another 2 hours at a corporate location to be told no because I didnt return the phone within the 30 day window policy. He said the corporate store can't issue refunds even though I was told by the phone specialist the backdoor method of getting a check refund. The manager said he didnt have time to help me because he has to train new employees. His time was more important than mine it seems. He threatened to have me taken outside when I pointed that out. As if I didnt come into the office with a patient and nice attitude, I only became impatient when he showed his unwillingness to help right away.
- HYH. YeeOct 25, 20252.0Online order pickup for multi phones, arrived and only one phone in stock. Service representative said frequently on line orders misrepresent store on hand inventory, phones selling as soon as they arrive. Representative overly intent on submitting an order for multi-day delayed home delivery which defeats the immediacy purpose of a brick and mortar store. Representative cancelled multiple order lines without my request.
- RRRev. Michelle RoosOct 21, 20255.0This Verizon store offers great customer service. The staff is professional, knowledgeable, efficient.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Indianapolis?
The Verizon store in Indianapolis is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones are available at Verizon Indianapolis?
Verizon Indianapolis offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, and devices from Motorola, Kyocera, and TCL.
Does Verizon Indianapolis offer online ordering and in-store pickup?
Yes, customers can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
What kinds of services does Verizon Indianapolis provide?
Verizon offers mobile plans, wireless internet plans, and voice plans, as well as devices for business like cell phones, mobile hotspots, tablets, and laptops.
How can I schedule an appointment at Verizon Indianapolis?
You can schedule an in-store appointment by visiting their website or using the My Verizon app linked in their store profile.
What payment methods are accepted at Verizon Indianapolis?
Verizon Indianapolis accepts payments by check, debit card, and mobile NFC payment methods; they do not require cash only.
Where is the Verizon store located in Indianapolis?
The Verizon store is located at 5320 E 82nd St, Suite 101, Indianapolis, IN 46250.
What nearby dining options can I visit before or after shopping at Verizon Indianapolis?
Nearby restaurants include Tandoor & Tikka (Pan Asian), Pie Five Pizza Co., Perkins Restaurant & Bakery (breakfast and brunch), Sake Maru (Japanese), Chipotle Mexican Grill, and White Castle for casual dining.
Are there nearby services where I can get beauty or grooming treatments near Verizon Indianapolis?
Yes, Nails and Lounge for nail and beauty services, as well as Sport Clips Haircuts for haircuts and barber services, are close to Verizon Indianapolis.
What financial services are available near Verizon Indianapolis?
Nearby financial services include Financial Center Federal Credit Union and Finance Center FCU for banking needs, as well as Western Union for money transfer services.