VCA West 86th St. Animal Hospital

Reviews

• AG

  Anna Garrison

  Jul 29, 2025
  1.0
  I am very sad to have to write a poor review of this veterinary clinic after having a previous experience with them that was fine. I had an exam scheduled on a Tuesday morning for my cat who gets very stressed and anxious when riding in the car. I arrived for my appointment 12 minutes late, which I take responsibility for: I should have allowed myself more time to get my frightened cat into his carrier and deal with traffic. When I arrived, I was initially taken to an exam room, but then I was informed barely a minute later that they would not be able to complete the appointment because I was more than 10 minutes late. I was shocked, because no where in any of the appointment text reminders, email reminders, or confirmation email was there ever any mention of a rule regarding the time frame you must arrive in to be seen. I explained that I did not know about that rule, my cat hates riding in the car and was already stressed out from having to travel, and asked if there was any way they could fit me in. I was told that would not be possible because the vet was "already running behind," so I would have to reschedule. There was only one other car in the parking lot besides mine, and the waiting room was completely empty. I understand having rules about punctuality, but I wish I had been informed ahead of time and I was disappointed there was no flexibility or consideration of my cat's experience. I double checked later, and there is also no mention of a strict 10-minute rule anywhere on the clinic's website. If I had known we would be turned away for being late, I never would have subjected my cat to almost an hour of having to ride in the car, crying and clawing to get out of his carrier, for no reason. I will sadly be seeking a new veterinarian office to take him to; hopefully one that is closer to where I live and more considerate of my pet's needs.
• TT

  T

  Jul 21, 2025
  5.0
  The staff is top tier. The doctors and vet techs are kind and knowledgeable. My Chihuahua mix is a handful. He doesn't make it easy for them. However with patience, every visit there is improvement. Additionally, they make it really easy to get medical records when I need to board him at priority boarding. I am so grateful for how well they treat my fur baby.
• CS

  Caitlin Segraves

  Nov 13, 2023
  5.0
  Worth the extra drive!! There are closer vets but the people here always handle my anxious senior so well
• JJ

  J J

  Feb 17, 2020
  5.0
  Very thorough & caring
• MS

  Margaret Smoller

  Apr 11, 2018
  5.0
  The best vet care I have seen in 50 years!! ALL of the staff here is kind, friendly and knowledgeable.

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