Best Buy

4.1
3357 reviews
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Business Details

5820 E 82nd St, Indianapolis, IN
46250, United States
(317) 841-0711
https://stores.bestbuy.com/in/indianapolis/5820-e-82nd-st-229.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
5820 E 82nd St, Indianapolis, IN
46250, United States

Hours

Reviews

4.1
3,357 reviews
5 stars
1,796
4 stars
841
3 stars
339
2 stars
126
1 star
255

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.

Product Issues

Several reviews highlighted problems with product deliveries and returns, including issues with damaged items and poor handling of online orders.

Store Experience

Customers noted a clean and well-stocked store, but some expressed frustration with long wait times and understaffing during busy periods.

Geek Squad Performance

Mixed feedback on Geek Squad services, with some customers appreciating the assistance while others reported delays and issues with service.

Management Concerns

There were complaints about management and training, particularly regarding inconsistent service and communication among staff.
  • CP
    Caroline Anderson - Pflum
    2 days ago
    5.0
    We came to this store after being told by multiple others that this was the only store that could help. The reps at the Geek Squad counter and then one of the sales guys were extremely kind and went above and beyond to help make our issue right, even when they didn't have to. This experience completely changed my opinion on Best Buy and earned a new customer.
  • HM
    Hattie Moore-bradley
    2 days ago
    5.0
    After having trouble with my computer I took it in and Antoine (missed spelled), one of the Geek Squad worked and repaired and updated it. My issues were resolved and I am happy.
  • MC
    Miguel Cacares
    Nov 1, 2025
    5.0
    Been there on 10/29/2025 for my tv always great customer service love their staff
  • AJ
    Alice J. Jones
    Oct 27, 2025
    5.0
    I purchased a Tablet at the store, and had some difficulty setting it up. Took it back a week later, and was assisted by a young man in the Geek Squad named Aidyn S....he was so kind, professional, polite and patient as he resolved my issues. I was greatly impressed by his service... it was a wonderful experience!!
  • VE
    Vance Edmonds
    Oct 24, 2025
    1.0
    Went to this location a couple of weeks ago and purchased a washer and dryer. Then all of a sudden our dryer was delivered. Our washer was delivered without the dryer. Then we communicate with Best buy and then they said they're going to resend it out. Didn't happen today. It was canceled because they said my wife's email wasn't valid. Let you know my wife has been with Best buy for 10 years. Same email so this location or whoever it was that was running. The appliance department sucks. I will never go back to this location again
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Frequently Asked Questions About Best Buy

What products and services does Best Buy at 5820 E 82nd St offer?

Best Buy offers a wide range of electronics including TVs, computers, appliances, and more, along with Geek Squad support and expert advice.

What are the store hours for Best Buy in Indianapolis?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.