Best Buy

Reviews

• LW

  Larry Walls

  2 days ago
  5.0
  Staff was very knowledgeable about the product I was purchasing.
• PA

  Perry Allen

  Feb 14, 2026
  5.0
  Just went in for an HDMI Cable, but ended up looking at big screen TV'S for a future purchase. Super helpful sales people & they were not pushy. Good information given for consideration.
• JJ

  J

  Feb 14, 2026
  1.0
  Good luck calling this store - their "AI assistant" is awful... just let me speak to a live person. And I'm not on social media - their response is as helpless as their AI assistant, which is as helpless as the guy I talked to in the store when I tried walking in. Seriously... no wonder Best Buy is nothing more than the Amazon Showroom anymore. A retail giant is now a retail joke.
• JB

  Jackson Beckmann

  Feb 4, 2026
  5.0
  Management was much more friendly and proactive investigating why my screen protector exchanges were coming back as an error in the system. They were able to find where things got messed up and exchange my screen protectors.
• KW

  Kennedi Walker

  Jan 31, 2026
  1.0
  I didn’t have a great experience with the Castleton location. I live in Houston, TX and called to purchase an open-box iPad. The call rep talked me into buying the “Excellent” option rather than “Good” or “Fair” stating that those items might be slightly damaged or may be missing a charger. Since this gift was for my mom in Indy and I had to get a sister to pick it up… I wanted to ensure there were no issues or delays with the order. I reluctantly purchased the more expensive “Excellent” option. My sister picked it up within 2 hours and gifted it to our mom. When she opened the package we were extremely disappointed to see the charger provided was an incorrect one and didn’t fit. It’s embarrassing to gift someone an iPad that has the wrong materials that should’ve been included. From there, I had to inconvenience my sister and ask her to return the charger and exchange it for the correct one. While at the store, I requested to speak to a manager and no one was available. We were told by the person who exchanged the chargers, at the cashiers desk, that the manager Christuttle would give me a call in an hour to help better resolve this matter. It’s now the morning after and no one has called me. It’s extremely frustrating that I’m not able to call the store directly and all phone numbers for Best Buy lead to a general customer service line of folks who don’t work directly in the store thus unable to support. I’m not happy with the suggested up-sale I purchased that caused me and my family a greater inconvenience.

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