Brand Certified
Apple The Fashion Mall at Keystone
3.7(2002 reviews)
Certified by Apple The Fashion Mall at Keystone • Mar 01, 2026
Business Details
8702 Keystone Crossing, Indianapolis, IN
46240, United States
Certified by Apple The Fashion Mall at Keystone • Mar 01, 2026
(317) 814-3740
Certified by Apple The Fashion Mall at Keystone • Mar 01, 2026
https://www.apple.com/retail/keystone
Certified by Apple The Fashion Mall at Keystone • Mar 01, 2026
About
Certified by Apple The Fashion Mall at Keystone • Mar 01, 2026
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by Apple The Fashion Mall at Keystone • Mar 01, 2026
Apple The Fashion Mall at Keystone
8702 Keystone Crossing, Indianapolis, IN
46240, United States
Hours
Certified by Apple The Fashion Mall at Keystone • Mar 01, 2026
Reviews
3.7
2,002 reviews
5 stars
1,069
4 stars
281
3 stars
134
2 stars
81
1 star
437
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or dismissive behavior.
Appointment Issues
Many customers expressed frustration with the appointment system, citing long wait times and lack of acknowledgment despite having scheduled appointments.
Repair Experiences
Repair services received negative feedback, with customers reporting high costs, poor communication, and dissatisfaction with the outcomes.
Positive Staff Interactions
Some customers highlighted positive experiences with specific staff members who provided excellent service and support.
- CCCourtney Calhan4 days ago5.0Very knowledgeable staff!
- RMRoberta McCulloughFeb 21, 20265.0Always help me an satisfied customer.
- LPLiam PowersFeb 16, 20262.0The customer service from the check in lady was the worst ever. She had no idea what she was talking about when I was bringing my phone in for a scheduled repair. Then said I'm committing "Insurance Fraud" for adding apple care to my phone, which was suggested by another employee during my previous day just a few days earlier. The rest of the staff where very nice and competent. Apple needs to check into their employees customer service skills before hiring them.
- OHO HFeb 12, 20261.0I had a very frustrating experience with Apple Financing at this store. I successfully placed an online Apple Financing order for an iPhone and came in for pickup. Before receiving the device, I asked the specialist to change the storage size from 1 TB to 512 GB. The order was reprocessed in-store, and I was told to come back later. When I returned the next day, I was told that the order had been “canceled by me,” which was not true. I did not cancel anything and never received the phone. I also received no notification (email, SMS, or call). I placed new online orders 3 times and waited days between attempts. Each time, the same thing happened: the order looked successful online but was canceled without notice, and store staff could not explain or fix it. Apple Support and Apple Card confirmed there were no issues with my account or financing eligibility. Be careful: even if your Apple Financing order goes through online, it may still be silently canceled later with no explanation
- MHMaaeish HolnessJan 30, 20263.0If you need your Apple laptop or other Apple electronics to be repaired, this is the place to go. Prices are reasonable and they fix things in a timely manner. New items are also on sale if you would prefer something new instead. 😉
Frequently Asked Questions About Apple The Fashion Mall at Keystone
What products and services does Apple The Fashion Mall at Keystone offer?
Apple The Fashion Mall at Keystone offers iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer questions and provide setup, plus technical support is offered at the Genius Bar.
Where is Apple The Fashion Mall at Keystone located?
It is located at 8702 Keystone Crossing, Indianapolis, IN 46240, United States.
What are the regular operating hours for Apple The Fashion Mall at Keystone?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Apple The Fashion Mall at Keystone offer wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Can I get technical support services at Apple The Fashion Mall at Keystone?
Yes, the Genius Bar provides technical support and repair services for Apple products.
What payment methods are accepted at Apple The Fashion Mall at Keystone?
The store accepts debit cards and mobile NFC payments.
Is there free Wi-Fi available at Apple The Fashion Mall at Keystone?
Yes, free Wi-Fi is available for customers to use inside the store.
Are there nearby restaurants where I can eat before or after visiting the Apple Store?
Nearby restaurants include Chipotle Mexican Grill for Mexican cuisine and DAVIDsTEA for tea and light refreshments, offering convenient options before or after your visit.
What clothing stores are near Apple The Fashion Mall at Keystone where I can shop?
Nearby clothing stores include Abercrombie & Fitch, Abercrombie kids, Urban Outfitters, UNTUCKit, Levi's, Victoria's Secret PINK, and Aritzia.
Are there beauty and eyewear stores close to Apple The Fashion Mall at Keystone?
Yes, nearby options include Warby Parker and SEE Eyewear for optical products, plus LUSH Cosmetics, Sephora, and Studio Hera by Lyndie Johnides for beauty products and services.
Brand Certified Facts from Apple The Fashion Mall at Keystone
This information is certified by Apple The Fashion Mall at Keystone and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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- Official website