Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple The Fashion Mall at Keystone
8702 Keystone Crossing, Indianapolis, IN
46240, United States
Hours
Reviews
3.7
1,961 reviews
5 stars
1,046
4 stars
279
3 stars
132
2 stars
80
1 star
424
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or dismissive behavior from staff, leading to frustration and dissatisfaction.
Appointment Issues
Numerous reviews highlighted problems with honoring appointment times, resulting in long wait times and poor service.
Mixed Experiences
While some customers praised the helpfulness of certain employees, others had negative experiences with specific staff members.
Store Organization
Customers noted a chaotic store layout and disorganization, making it difficult to navigate and receive assistance.
Repair Services
Several reviews expressed disappointment with repair services, citing high costs and inadequate support for device issues.
- NDNick D3 days ago1.0What’s the point of having an appointment? When they make you wait 30 minutes. And then support on chat tells you that they will replace your battery at 80% or less. But once you get there and I have waited 30 minutes they tell you no it has me less than 80%. I’m so tired of Apple I am absolutely tired of Apple and their stores And it was disgusting to see one of the guys helping an elderly lady who literally had a 2022 MacBook with a 2024 MacBook that she just bought one week ago because she was having a slight issue with her previous MacBook and it seems that you guys have sold her to a brand new $2000 plus MacBook that she doesn’t quite even understand why She needed a new one. Bravo apple. Well done.
- RJRoxy Jones6 days ago1.0Made an appointment got there 10 mins before they didn’t even help me till 10 mins after my appointment. Tried to charge me 399 for an issue that happened to my battery during the iOS 26 update horrible.
- MAMelissa AlexanderNov 7, 20255.0Although it is 35 minutes from my home, sitting down with a Genius to get help with my product was far superior than trying to get help on the phone. The store was busy, although I have seen it busier. Nonetheless the wait was minimal. I have always wished there was a retail Apple store closer. This is a large metro area with one store. I would love to have a downtown Indianapolis store or one on the N-S corridors between downtown and Greenwood.
- ADAndrew DeemerOct 24, 20253.0this place is so hot and cold. about 10 years ago, it always looked like a black friday crowd in-store and it was a nightmare experience. the redevelopment of this store helped a lot of those issues, but today was my first bad experience in a minute. i used to be able to have them clean my charger port without an appointment. they said i needed to make an appointment a few days ago; that’s fine i guess. i go in today, and no one has waited on me in almost 30 minutes. it looks like they service is starting to become lackluster again unfortunately…
- RCRoxanna CabezasOct 20, 20253.0Well I had an appointment scheduled to check my son's phone which was completely off which is why we were there, I go to check in and I take out my phone to show the guy the code that was sent to my cell phone since my son's was off, the guy sees my cell phone "Samsung galaxy S25 ultra" and says "You want a better phone" with a rude tone of voice because it wasn't even sarcasm and I said "No" mine is new thanks, I'm showing you the QR code because my son's phone is off and needs fixing and he said "Mmmmm" , up to that moment I said OK nothing happens, then he starts talking to another woman who I don't know if she was a client or a worker and they talk in a low voice and the lady turns to look at my phone that I had hanging on my wrist and smiles along with the guy then I said he guy is already making fun of me just for not bringing an iPhone, that doesn't make you a bad or a better person, my children like the iPhone and I respect it, I feel comfortable with Samsung and they should respect it and Don't make me feel bad, I'm a paying customer, I didn't ask for anything for free, we were served by 4 people in total and only that one person was rude from the start, I couldn't see his name but the guy had a tattoo on the back of his right arm of 2 vertical lines. But let me say that one of the 4 people who helped us, that guy was kind about the purchase my son made, he had a tattoo of a wolf on his right forearm. This happened on 10/20/2025 at 3:05 pm. It was our first time in that store and the worst.
Frequently Asked Questions About Apple The Fashion Mall at Keystone
What products and services does Apple The Fashion Mall at Keystone offer?
Apple The Fashion Mall at Keystone offers iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer questions and provide setup, plus technical support is offered at the Genius Bar.
Where is Apple The Fashion Mall at Keystone located?
It is located at 8702 Keystone Crossing, Indianapolis, IN 46240, United States.
What are the regular operating hours for Apple The Fashion Mall at Keystone?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Apple The Fashion Mall at Keystone offer wheelchair accessible entrances?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Can I get technical support services at Apple The Fashion Mall at Keystone?
Yes, the Genius Bar provides technical support and repair services for Apple products.
What payment methods are accepted at Apple The Fashion Mall at Keystone?
The store accepts debit cards and mobile NFC payments.
Is there free Wi-Fi available at Apple The Fashion Mall at Keystone?
Yes, free Wi-Fi is available for customers to use inside the store.
Are there nearby restaurants where I can eat before or after visiting the Apple Store?
Nearby restaurants include Chipotle Mexican Grill for Mexican cuisine and DAVIDsTEA for tea and light refreshments, offering convenient options before or after your visit.
What clothing stores are near Apple The Fashion Mall at Keystone where I can shop?
Nearby clothing stores include Abercrombie & Fitch, Abercrombie kids, Urban Outfitters, UNTUCKit, Levi's, Victoria's Secret PINK, and Aritzia.
Are there beauty and eyewear stores close to Apple The Fashion Mall at Keystone?
Yes, nearby options include Warby Parker and SEE Eyewear for optical products, plus LUSH Cosmetics, Sephora, and Studio Hera by Lyndie Johnides for beauty products and services.