Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Greenwood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
479 reviews
5 stars
256
4 stars
60
3 stars
28
2 stars
25
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers feeling ignored, misled, or treated rudely by staff.
Sales Practices
Several customers reported feeling deceived by sales tactics, including hidden fees and misleading promotions that resulted in unexpected charges.
Staff Competence
While some employees received praise for their helpfulness, many reviews noted a lack of knowledge and engagement from staff, leading to unresolved issues.
Store Environment
Customers frequently mentioned long wait times and a chaotic store atmosphere, contributing to a frustrating shopping experience.
Mixed Experiences
Despite the negative feedback, a few customers shared positive experiences with specific employees who provided excellent service.
- BMBrandi Manuel5 days ago1.0I have been with Verizon over 27 years and today. These people are being very difficult to work with and refusing to assist my daughter whose last name is the same as mine. Her id has the same address that's on file and I give them permission over the phone to help her and they're still being difficult and refusing to help her. They have gone Downhill over the past 5 years. I'm to the point where I'm ready to switch carriers. Asked for a supervisorand none is on site. Not s good business practice. This store now sucks. When they stop being obtuse then I will change my waiting.
- SWSecelia “Disblackgurlroc” WarrenNov 12, 20252.0I needed help with my line and they act like they couldn't be of assistance with such a small task because I wasn't technically on the account They act like I was hacking into the oval office 😡 Customer service was scrappy that day
- EDEvie Hendricks (Devon)Oct 26, 20251.0Absolute trash. They only care about sales and not their actual customers. The swarm like sharks at the door and usher you right on out unless your there to buy something. You need to return equipment, that Customer Service Representative on the phone told you they could take... they say nope. They are rude and condescending. I would rather drive to Castleton before dealing with this shit again. They need to work on customer service and not just sales.
- SHsales HTOct 16, 20251.0My friend been frustrated with them from FREE WATCH8 SCAM from this location. They said it was free then charge the hell outta them. He paid almost 700 for first bill then he returned the watch. Customer service said get a refund from the location for sales tax they paid. He got tired going back and forth. The manager at this location DOES NOT GIVE A DAMN. he tells his employees to tell customer but he won't get involved. SAD, because of this issue probably people all we know will switch over to att or tmobile
- SKSteve KimOct 16, 20251.0They sell you , then they ignore. I got the new watches , then returned them 1week later because what they told me and what verizon said was different. This location got the sales tax , and won't refund it, eventhough we returned it fully. This stores manager DOES NOT CARE , we called customer service , they cant do anything since we swiped the card at the location. THIS location manager said theyres nothing he can do , we have to call customer service. They are playing BLAME GAME. for the past 2 months it's like seeing DUMB AND DUMBER. as soon as my contract comes up. We are switching to their competitors. Hope verizon bankrupts.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Greenwood?
The Verizon store in Greenwood is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What products and brands are available at the Verizon Greenwood store?
The store offers a range of products including business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon Greenwood store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What delivery and pickup options does Verizon Greenwood provide?
The store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Does Verizon Greenwood support multiple payment methods?
Yes, Verizon Greenwood accepts checks, debit cards, and mobile NFC payments; cash-only is not required.
Is free Wi-Fi available at the Verizon Greenwood store?
Yes, free Wi-Fi is available for customers inside the Verizon Greenwood store.
Where is the Verizon Greenwood store located?
The store is located at 1244 US Highway 31 N, Greenwood, Indiana, 46142, USA.
What are some nearby places customers can visit before or after shopping at Verizon Greenwood?
Customers can visit nearby stores and attractions such as Guitar Center for music needs, David's Bridal for wedding attire, and Bed Bath & Beyond for home furnishings, all conveniently located close to the Verizon store.
Are there nearby food options close to Verizon Greenwood?
Yes, nearby dining options include Olive Garden for Italian cuisine and Inside Scoop for ice cream and chocolates, perfect for a meal or dessert before or after your visit.
What nearby services can help with device repairs near Verizon Greenwood?
Cellular Necessities at Greenwood Park Mall offers mobile phone repair services nearby Verizon, ideal if you need quick repairs or support.