Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Greenwood for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
484 reviews
5 stars
260
4 stars
60
3 stars
28
2 stars
25
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude and unhelpful staff, while others praised specific employees for their exceptional service.
Billing Issues
Numerous reviews highlight problems with billing, including unexpected charges, miscommunication about promotions, and difficulty resolving billing disputes.
Sales Practices
Several customers expressed frustration with perceived deceptive sales tactics, feeling misled about pricing and promotions during the sales process.
Store Experience
The in-store experience varies widely, with some customers reporting quick and efficient service, while others faced long wait times and unhelpful staff.
- MRMadison ReederDec 18, 20251.0DO YOURSELF A FAVOR AND DON’T START A VERIZON PLAN The Madison lady scammed me to get her little check and told me what my bill would be for the next 3 years I’m stuck paying on these “free” phones. What she didn’t tell me was every line on my plan was increasing the next month. She also added 2 different Netflix plans on my account so I literally paid for nextlix 3 times for 2 months. My bill went up $100. I’ve called and been on the phone with Verizon for 2 hours every month for 4 months trying to get my bill figured out. Then my phone started glitching and shutting down after an update so I called and was on the phone over 2 hours trying to get a new one with the millions of dollars I pay for insurance for them to charge me for a “new” phone and sent me a refurbished one that glitches and plays random stuff 24/7 with no apps up so I get to be on the phone with these people who barely speak English for another 2 hours.
- SLStetson LeachDec 10, 20255.0Wayne was absolutely outstanding to work with ! I had a complicated deal and he walked me through it seamlessly with no issues. I am a very happy customer. The manager and the rest of the team were outstanding as well. Thank you for your help! Happy to be a Verizon customer!
- GDGregory DuganDec 10, 20255.0Jake fixed my issue that 611 could not after 3 hours. Jake had me in and out in 10 minutes. He is one of the good ones to deal with. Thanks Jake.
- CWChanel WebberDec 8, 20251.0The people who helped us were very rude and was very upset when we asked questions would not answer any questions after purchasing a new phone unless we payed a 30$ fee my mother who is not very tech savvy was having a hard time and they were just super rude
- BMBrandi ManuelNov 19, 20251.0I have been with Verizon over 27 years and today. These people are being very difficult to work with and refusing to assist my daughter whose last name is the same as mine. Her id has the same address that's on file and I give them permission over the phone to help her and they're still being difficult and refusing to help her. They have gone Downhill over the past 5 years. I'm to the point where I'm ready to switch carriers. Asked for a supervisorand none is on site. Not s good business practice. This store now sucks. When they stop being obtuse then I will change my waiting.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Greenwood?
The Verizon store in Greenwood is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What products and brands are available at the Verizon Greenwood store?
The store offers a range of products including business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon Greenwood store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What delivery and pickup options does Verizon Greenwood provide?
The store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Does Verizon Greenwood support multiple payment methods?
Yes, Verizon Greenwood accepts checks, debit cards, and mobile NFC payments; cash-only is not required.
Is free Wi-Fi available at the Verizon Greenwood store?
Yes, free Wi-Fi is available for customers inside the Verizon Greenwood store.
Where is the Verizon Greenwood store located?
The store is located at 1244 US Highway 31 N, Greenwood, Indiana, 46142, USA.
What are some nearby places customers can visit before or after shopping at Verizon Greenwood?
Customers can visit nearby stores and attractions such as Guitar Center for music needs, David's Bridal for wedding attire, and Bed Bath & Beyond for home furnishings, all conveniently located close to the Verizon store.
Are there nearby food options close to Verizon Greenwood?
Yes, nearby dining options include Olive Garden for Italian cuisine and Inside Scoop for ice cream and chocolates, perfect for a meal or dessert before or after your visit.
What nearby services can help with device repairs near Verizon Greenwood?
Cellular Necessities at Greenwood Park Mall offers mobile phone repair services nearby Verizon, ideal if you need quick repairs or support.