Best Buy

4.0
3699 reviews
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Business Details

562 Fry Rd, Greenwood, IN
46142, United States
(317) 881-0898
https://stores.bestbuy.com/in/greenwood/562-fry-rd-230.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
562 Fry Rd, Greenwood, IN
46142, United States

Hours

Reviews

4.0
3,699 reviews
5 stars
1,853
4 stars
844
3 stars
406
2 stars
179
1 star
417

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being inattentive or unhelpful.

Product Availability

Frequent complaints about low stock and items not being available as advertised, leading to customer frustration.

Geek Squad Issues

Numerous negative experiences reported with Geek Squad services, including installation problems and warranty claims.

Checkout Experience

Long wait times at checkout due to insufficient cashiers, causing dissatisfaction among customers.

Positive Staff Interactions

Several customers highlighted positive interactions with specific staff members who provided excellent assistance.
  • CB
    Christy Bartram
    4 days ago
    1.0
    I bought a new laptop for a class that I’m taking and it malfunctioned immediately. I decided to return it and get a new iPad since I’m more experienced with Apple products. I went to logon to take my class after charging the iPad all day and it was dead. I take the iPad back and they send me to the geek squad. They acted as if I was bothering them and after running test, the only problem was the charging cable. They would not give me a new charging cable and said I would have to return the iPad and exchange it for a new one which I was not going to do. I already had all my info transferred and apps I need on the iPad. I asked to speak to a manager and he wouldn’t budge. Totally unwilling to provide me with a new charging cable said they had to order one from Apple and spent an hour taking info from the iPad to open a case. The manager “sold” me a charging cable with what he said was a discount. I was almost late for my class because of making a huge ordeal out of a charging cable. Unfriendly staff as far as the geek squad and the manager.
  • MW
    Mike Wycoff
    Nov 13, 2025
    5.0
    Purchased the 55” Sylvox outdoor TV. Very easy to set up. The brightness is awesome, the sound is awesome.
  • DC
    Diana Col
    Oct 14, 2025
    5.0
    excellent service
  • AA
    a
    Sep 15, 2025
    2.0
    Annoying service. We waited around 10 minutes for help as multiple employees called for another employee to help us instead of actually helping us. Then, when they finally got to us and we showed the item we wanted that their website and store inventory said they had, we waited another 25 minutes as she ran around the store to hear they didn’t have it
  • OV
    Octavio Vargas
    Sep 6, 2025
    5.0
    Mariela venimos a comprar y Mariela es la mejor vendedora ,es atenta ,amable,sonriente y hace perfecto si trabajo creo que se merece un aumento y un ascenso, gracias Mariela eres la mejor tu sonrisa es ejemplo para muchos
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Frequently Asked Questions About Best Buy

What are the operating hours for Best Buy in Greenwood, IN?

Best Buy in Greenwood is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Greenwood offer in-store and curbside pickup options?

Yes, Best Buy Greenwood provides both in-store pickup and curbside pickup services for customer convenience.