Verizon

Reviews

• AH

  Anthony “Tony” Huffman

  Feb 8, 2026
  2.0
  1990s
• BH

  Brandon Henderson

  Jan 18, 2026
  5.0
  Good Customer Service And They Were Patient With My Daughter!! S/o Pai
• JC

  john tanya carlton

  Jan 17, 2026
  5.0
  Got a new iPhone 17pro this week. Took it home and got everything switched over and my WiFi and some apps were not working correctly. I did everything I could find online to do to try to correct the issue with no luck, so I drove 32 miles one way back to the store to get a new phone. The poor gentleman that had to deal with me was very patient and polite as I played hardball on just wanting to trade the phone I had in for another one and not wanting to go thru the aggravation of troubleshooting this one. He very quickly found that there was a VPN on my phone that, to this day, I have no idea how it got there was the issue. Problem solved, I felt like a heal, and shook his hand apologetically. Unfortunately I left without getting his name, but I will highly recommend this Verizon location for their help and professionalism.
• PP

  peighten

  Dec 24, 2025
  5.0
  I had been absolutely screwed over, lied to, and taken advantage of by a previous Verizon corporate employee. Upon walking into this Verizon, I was a little on edge that it was going to happen again. However, I had the absolute pleasure of meeting Tim Albert in this store. He listened to me, expressed how disappointed he was with my previous experience, and was able to lay everything out for me so I could finally see and understand what had actually been done to my account. He then solved all of my issues, without trying to add anything extra. After that, he was able to help my Grandmother figure out her account issues, AND find her a smaller phone to best suit what she was looking for. He is the absolute best Verizon associate that my Grandmother and I have ever had the pleasure of working with. You will not walk out of this Verizon unhappy. (Especially if you get to work with Tim.) Many thanks to this location and their authenticity!
• SK

  Sue Klouse

  Dec 20, 2025
  5.0
  I want to recognize and commend Sean W at the Verizon store on Lima Road for his exceptional customer service he provided me on Friday December 19th. He went over and above the call of duty to help me with a couple issues I had with my phone and bill. He was polite, personable, patient, empathetic, and genuine. This young man will go far as he has what it takes to succeed and takes a genuine interest in customers. Thank you Sean! Actually there was another employee, Matt, who saw that Sean needed a hand in a touchy situation he was having with a technical support person on the phone. He jumped right in and assisted as well. Thank you Matt! You both showed a real special compassion for your customer!! Something that is lacking in so many businesses these days. Again, thank you to both of you!

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