Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Fort Wayne’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
348 reviews
5 stars
320
4 stars
7
3 stars
9
2 stars3
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Justin, Charlie, and Alex.
Efficiency
Customers appreciated the quick service and efficient problem-solving, often noting that their issues were resolved in a timely manner.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service from specific employees, leading to frustration for some customers.
Billing Issues
Several customers reported confusion or problems related to billing, with some expressing dissatisfaction over unexpected charges or lack of clarity.
Store Environment
The store was generally described as well-organized, but some customers noted that staff could be inattentive or unwelcoming at times.
- CCCherylJan 1, 20265.0I recently switched from verizon prepay to adding 3 lines at Verizon. I have worked with Sean and Kaleb at the East Dupont store and I have to say I have had A+ customer service. They have made the transition so easy and they are willing to take the time to be sure that the customer is happy. I highly recommend Sean and Kaleb for your cell phone needs.
- JBJohn BoughtonNov 27, 20255.0This has been my store for the last 4 years. I have a pretty big family plan. The price is right. It's not too bad when you need to add a new line. Also, this location is never too busy, so I can get in and out quickly when I need to get a new phone or change a setting.
- MSMichael SlatteryNov 24, 20255.0Thom Kelly was awesome he helped with setting up a new IPhone thanks Thom
- RWRick WannemacherNov 5, 20253.0I just learned if you pay your bill at Verizon and are paying cash, they don't give change back. My bill was 271 and I gave 280. They don't give change back, they just apply to your next bill. So take exact money if you don't want your change applied to next month's bill.
- ZNZachary NewburnOct 19, 20255.0Justin Decker has been absolutely amazing at helping through the entire process in getting a phone and transferring a phone number. Multiple times coming to this store they have been great at taking time to find best deals and helping work through customer service.
Frequently Asked Questions About Verizon
Where is the Verizon store located?
The Verizon store is located at 5243 E Dupont Rd, Fort Wayne, IN 46825.
What brands of phones can I purchase or upgrade at this Verizon store?
You can purchase or upgrade phones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this Verizon store.
What are the store hours for the Verizon location at 5243 E Dupont Rd?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online order in-store at this Verizon location?
Yes, this Verizon store offers in-store pickup services for orders.
What payment methods are accepted at the Verizon store on E Dupont Rd?
The store accepts American Express, Discover, Mastercard, and Visa payment options.
Do I need to make an appointment to visit this Verizon store?
No, appointments are not required; you can walk in to this Verizon store anytime during business hours.
What types of services does the Verizon store offer?
The store offers Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and other Verizon services.
Which nearby dining options can I visit before or after shopping at the Verizon store?
You can try nearby dining options such as Papa John's Pizza, McDonald's, Dunkin', Pizza Hut, Dairy Queen Grill & Chill, Chipotle Mexican Grill, and Starbucks.
Are there other mobile phone stores near the Verizon location on E Dupont Rd?
Yes, nearby mobile phone stores include Cellular Sales and T-Mobile, both located close to the Verizon store for additional options and services.
What nearby services or health facilities are close to the Verizon store?
Nearby health and wellness facilities include The Joint Chiropractic, ATI Physical Therapy, Select Physical Therapy - Fort Wayne Dupont Road, and Middleton Family Dentistry.