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Brand Certified

Verizon

4.8
(352 reviews)

Business Details

5243 E Dupont Rd, Fort Wayne, IN
46825, United States
(260) 739-6498

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Fort Wayne’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Fort Wayne connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
5243 E Dupont Rd, Fort Wayne, IN
46825, United States

Hours

Reviews

4.8
352 reviews
5 stars
325
4 stars
7
3 stars
9
2 stars
2
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight exceptional customer service, with staff going above and beyond to assist customers, particularly mentioning employees like Alex, Charlie, and Justin.

Knowledgeable Staff

Customers frequently praised the staff for their knowledge and expertise in handling various issues, making the process of purchasing and setting up devices smooth.

Mixed Experiences

While many reviews are positive, some customers reported negative experiences, particularly regarding billing issues and service delays, indicating inconsistency in service quality.

Store Environment

The store is generally described as well-organized and not overly busy, allowing for quicker service, although some customers experienced long wait times.
  • CS
    Cyndi Schroeder
    Feb 12, 2026
    5.0
    Alex Prindle, the store manager was an absolute JOY to work with. He helped me get a new phone, and lowered my bill. He broke down the value of the cost of the phone and broke down the cost after the discount. I would recommend this location and see Alex or any of the knowledgeable associates at this location. The only Verizon people in fort Wayne should shop!
  • EV
    Esther Vel
    Feb 7, 2026
    5.0
    I haven’t met Charles Hooten in person because I was in Indy, but I was there when he stayed on the phone with my brother to help us, even after his work hours. He went out of his way to make things convenient for our family, especially since we all work different shifts. Truly great customer service.
  • CG
    Chano Gaitan
    Feb 4, 2026
    5.0
    Matthew awesome experience
  • AE
    Alicia Elliott
    Jan 16, 2026
    5.0
    Kaleb Wagner is second to none for service! He spent tons of time transferring my data and getting me into a new phone at a reasonable cost. Would recommend him and this store for excellent customer service!
  • CC
    Cheryl
    Jan 1, 2026
    5.0
    I recently switched from verizon prepay to adding 3 lines at Verizon. I have worked with Sean and Kaleb at the East Dupont store and I have to say I have had A+ customer service. They have made the transition so easy and they are willing to take the time to be sure that the customer is happy. I highly recommend Sean and Kaleb for your cell phone needs.

Frequently Asked Questions About Verizon

Where is the Verizon store located?

The Verizon store is located at 5243 E Dupont Rd, Fort Wayne, IN 46825.

What brands of phones can I purchase or upgrade at this Verizon store?

You can purchase or upgrade phones from Apple, Samsung, Google, Motorola, LG, HTC, and Asus at this Verizon store.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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