Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Fort Wayne for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
356 reviews
5 stars
214
4 stars
44
3 stars
20
2 stars
19
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some associates are praised for being helpful and friendly, while others are criticized for being rude or unhelpful.
Sales Practices
Several customers reported deceptive sales tactics and misinformation regarding promotions, leading to dissatisfaction with billing and service expectations.
Staff Knowledge
While some staff members are noted for their knowledge and efficiency, others are described as unhelpful or lacking the necessary expertise to resolve issues.
Store Experience
Customers have reported both positive and negative experiences in-store, with some praising quick service and others feeling ignored or poorly treated.
Technical Support
There are complaints about the inability of staff to assist with technical issues, leading customers to seek help elsewhere.
- KVKathy VineNov 12, 20251.0For being the main Verizon office they need to have employees that want to help. Everyone seems so lost including customer service . I’ve been a loyal customer for 9 years with Verizon but I’ll be switching to T Mobile ✌🏻 Verizon sucks
- BGBrittany GerberNov 9, 20251.0The associate lied straight to my face. “Promotion for free tablet or Apple Watch with a phone upgrade, all you have to pay is the monthly service fee, which he said would be around $7”. No. Everything including the device charge will be around $30/mo. “Keep your old phone, they would just throw it away anyway.” No. It will charge me $40/mo to still have this phone on my line. Extremely deceptive and very obviously going after a commission. I’m just glad I got to look into the ongoing charges more in depth. I even said “this all sounds too good to be true.” Well, I was right. He saw a sucker and he got me. Needless to say, I will be calling Verizon and returning everything. People - read every line of your paperwork and ask more questions!
- MFMichael FuentesSep 14, 20255.0Stop in to Verizon Orchard X Chermo burritos at the door with a big smile and a pleasant attitude, he gave us great customer service listen to our needs. Joked with us, and me and my wife very happy with her new work phone she needed. Even did a number swap on everything for us. If you go to Verizon Orchard X make sure you ask for Chermo, he's awesome if you give him a five-star rating. Thanks for all your help Chermo.
- ___Sep 8, 20251.0Very rude uneducated manager, was not happy to help with my phone issues, and definitely just looking for a sale. Maybe don’t hire people that don’t have experience in customer service
- TMThomas MeehanAug 29, 20255.0Tyler was very helpful and understanding. Didn’t feel pushed into anything we didn’t want. We changed our plan at the end of the transaction which added some work for Tyler yet we never felt like we were being a nuisance
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Fort Wayne?
The Verizon store in Fort Wayne is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Fort Wayne?
The store is located at 4602 Illinois Rd, Suite 104, Unit 33, Fort Wayne, IN 46804.
What brands of smartphones and devices does Verizon offer at this location?
Verizon offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I find at the Verizon store in Fort Wayne?
This Verizon store offers mobile plans, wireless internet plans, voice plans, and products for business such as cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon store offer in-store pickup or delivery options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can I schedule an appointment at the Verizon Fort Wayne store?
You can schedule an in-store appointment online via their website or through the My Verizon app.
What payment methods are accepted at this Verizon store?
They accept pay by check, debit card, and mobile NFC payments. Cash-only payments are not required.
Is there free Wi-Fi available at the Verizon store in Fort Wayne?
Yes, free Wi-Fi is available at the store for customers.
What dining options are available near the Verizon Fort Wayne store?
Nearby dining options include Noodles and Company, known for pasta and Asian fusion dishes, Qdoba Mexican Grill for Tex-Mex fare, Arby's for fast food sandwiches, and Papa Murphy's Take 'N' Bake Pizza for pizza lovers.
Where can I get coffee near the Verizon store in Fort Wayne?
Starbucks coffee shops are located near the Verizon store, perfect for grabbing a coffee before or after your visit.
Are there any retail stores near the Verizon location where I can shop?
Yes, retail options nearby include KAY Jewelers for jewelry, Sleep Number for home decor and mattresses, Barbara's New Beginnings for women's clothing and lingerie, and RadioShack for electronics.