Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Fort Wayne for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
380 reviews
5 stars
217
4 stars
45
3 stars
18
2 stars
23
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being rude or dismissive.
Sales Practices
Concerns raised about misleading sales tactics and pressure to purchase additional services or products.
Store Experience
Customers reported long wait times and issues with appointment scheduling, leading to frustration.
Technical Support
Some customers had positive experiences with technical support, while others faced unresolved issues and poor communication.
Staff Knowledge
Staff knowledge varied; some customers found employees to be well-informed, while others reported misinformation.
- JPJames PerryNov 15, 20251.0Screw my wife out a 30 dollars for a fake charge . Wouldn’t take a Verizon return even through online service says there support. I wouldn’t go
- MWMadelyn WeberOct 26, 20255.0Andrew was the best I’d definitely ask for him next time I go he was super helpful and actually took the time to find a way to help me out he was very patient and resourceful!!
- DJDanielle JensenSep 14, 20251.0Horrible business practices at this location. Our autistic son was sold three phone lines and phones at this location. No one should have given him one let alone three. He cannot read and understand a contract and had no job! He now has a 2600 phone bill that he cannot pay and we refuse to. Verizon should be ashamed for refusing to make this right and the employee that sold this should be fired. Again, autistic son and it’s very clear that he is autistic. Do better Verizon! Update: I filled out the link provided by the Verizon employee below and have heard nothing back.
- BBbreanna beachySep 10, 20255.0Jaquan was amazing!! Originally we had just gone in to replace our wifi extender and pickup our order. Jaquan was able to help us keep our phone for free and get the new one! He provided info on how to get a new wifi extender and overall was super helpful. 10/10 give him a raise!! he’s amazing!
- CWCasey WrightSep 5, 20255.0I had a very pleasant experience comming here a couple days ago! 🩷 I Love❤️ Verizon❤️🖤🤍✨️
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Fort Wayne?
The Verizon store in Fort Wayne is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones are available at the Verizon Fort Wayne store?
The store offers the latest 5G smartphones from brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What purchase and delivery options does Verizon Fort Wayne provide?
Customers can shop online with options such as in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon Fort Wayne store?
Yes, you can schedule an in-store appointment online for added convenience.
What types of plans and services are offered at Verizon Fort Wayne?
The store offers mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.
Does the Verizon Fort Wayne store accept mobile NFC payments?
Yes, the store accepts mobile NFC payments along with debit cards and checks, but not cash only.
Is free Wi-Fi available at Verizon Fort Wayne?
Yes, free Wi-Fi is available for customers in the store.
What are some nearby places customers can visit before or after shopping at Verizon Fort Wayne?
Nearby attractions include Fort Wayne Mall for shopping, LensCrafters for eyewear, and Boot Barn for shoes and accessories, making it convenient for customers to combine errands.
Are there other Verizon authorized retailers near the Fort Wayne store?
Yes, Wireless Zone Verizon Authorized Retailer and Verizon Authorized Retailer - Wireless Zone are nearby, providing additional options for Verizon products and services.
Which nearby stores could be useful for customers looking to complement their visit to Verizon Fort Wayne?
Customers might also visit nearby stores such as Bob's Discount Furniture for home needs, The Keyless Shop for locksmith services, and L.P.C Nails for beauty and spa services.