Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Fishers’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
261 reviews
5 stars
229
4 stars3
3 stars3
2 stars3
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Brian, Anthony, and Julia going above and beyond to assist.
Sales Practices
Several reviews highlighted concerns about deceptive sales practices, including issues with activation fees and promotional credits not being honored, leading to frustration among customers.
Store Experience
While some customers had positive experiences with the store environment and staff, others reported poor service and a lack of assistance, indicating inconsistency in customer experiences.
Management Issues
Multiple reviews pointed out problems with management, including unresponsiveness and failure to resolve issues, which contributed to negative customer experiences.
- ABAbdul BekzadaDec 27, 20255.0Super friendly and very helpful employees.
- JMJohn MillerDec 22, 20251.0Deceiving sales practices. Anthony lied on text and in person about waving activation fees. $160 activation fees showed up on first months bill. We went to the store and spoke with Brian the store manager who talked bad about Anthony and said he’d fix it. A day goes by , no communication so I text Brian who tries to push it off on “his sales manager” . I said no, I want a real answer I want the activation fees removed. He then says the conversation is over and ignores my calls. I called from a different phone , he answers and says I’m harassing him then hangs up. After paying over $300 in store the day we got phones, now the first months bill bill is over $400 with activation and other random fees. This is outright fraud. Anthony also forged my signature on the agreement. This is not a real Verizon store it’s cellular connection. My advice go through the Verizon website or go see Brock at the location by ikea
- AMAshley MillerDec 22, 20251.0This store is absolutely TERRIBLE .. ANTHONY IS NOT A MANAGER but told us he was .. said he’d waive activation fees and DID NOT then we were told he’d credit us so much and DID NOT .. we spoke to the manager BRIAN and he lied and told us he’d take care of it and he would talk to his manager Cody but we never heard anything my husband called there he said we were harassing him and THEN I tried calling to get a way to speak to Cody and a employee answered and whispered that I was calling to speak to Cody and I said why are you whispering and why’s it a big deal to talk to Cody ?? They then hung up !!! They are VERY shady, liars, and just overall a terrible store and I highly recommend staying away from them !!! Go to a corporate store !!!
- SMSarah MullinsDec 3, 20255.0This is probably one of the best Verizon stores I have ever visited. The store manager, Brian is amazing and super helpful. I bought an iPhone from Verizon at Hamilton Town Center and they were so unhelpful and actually turned me away when I had questions, came to this store and everyone was eager to help. 11/10 recommend going to this store over Verizon at Hamilton Town Center!
- CTchris tragesserNov 9, 20251.0** BEWARE** of the free replacement screen saver tactic.Justin at the store today was not interested in fulfilling the terms we had in writing on our account because "he" did not write the contract. Beware of the sales job for "free" replacement screen protectors at this location. Stated they are not authorized or obligated to fulfill past warranties if the manager (Geno) that made that contract is no longer at that location! Interesting strategy, a store can create deals that land contracts and then just move managers and then they are no longer standing behind that contract. Doesn't sound like an ethical or legal correct way of doing business. Justin stated "if the current store manager Brian wants to fulfill that deal that Geno made,that's on him"! Interesting......
Frequently Asked Questions About Verizon
What services does Verizon at 13638 Bent Grass Ln offer?
Verizon offers wireless sales, device upgrades including Apple iPhone, Samsung Galaxy, Google Pixel, and Motorola, Verizon plans, wireless accessories, exclusive services, and the latest promotions.
Can I pay my Verizon bill in-store at this location?
Yes, you can pay your Verizon bill in-store at the Cellular Sales Verizon location at 13638 Bent Grass Ln.
What brands of devices can I find at this Verizon store?
You can find devices from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus at this Verizon store.
What are the store hours for Verizon at 13638 Bent Grass Ln in Fishers, IN?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Do I need an appointment to visit this Verizon store?
No, appointments are not required; you can walk in or call to make an appointment if you prefer.
Does this Verizon store offer in-store pickup services?
Yes, the store offers in-store pickup services for your convenience.
What payment options are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa for payment.
Are there any dining options near the Verizon store at Bent Grass Ln?
Yes, nearby dining options include Parlor Doughnuts, Wayback Burgers, Wingstop, Curry Pizza House, Zaxby's, Taco Bell, and The Pub at Pinheads which you might visit before or after shopping at Verizon.
What family or childcare services are close to the Verizon store?
The Learning Experience, a daycare and preschool, is nearby and convenient for families visiting the area.
Where can I relax or enjoy wellness services near this Verizon location?
MassageLuXe Fishers offers spa, massage, and skin care services near the Verizon store at Bent Grass Ln for relaxation after your visit.