Best Buy

Reviews

• JJ

  Jordan James

  Nov 17, 2025
  5.0
  This was the most organized and helpful BestBuy I have ever been to. The staff was great. I had an online order and also bought accessories for it. Staff were helpful to find my items and get me out quick.
• AR

  Aimee Rich

  Nov 17, 2025
  4.0
  We have upgraded phones & added lines to our Verizon plan the last 2 times it’s been due. We thought we ran into an obstacle, but it’s on the Verizon end, not Best Buy’s. We went back to Best Buy to try to get it resolved because Verizon didn’t give me the correct information. Our original salesman was there, he helped us, called Verizon for us, & made sure we were confident that things were resolved. I originally gave them 1 star because I was livid after what the Verizon rep had told me. I deleted it & decided to go to Best Buy to let them try to take care of things before leaving a bad review. My biggest issue with them is you can’t actually speak to a person in the store. This could’ve likely been resolved by phone.
• LW

  Logan Wells

  Nov 16, 2025
  1.0
  BEWARE. In my personal experience, this has become the single worst store I have ever dealt with. It would take multiple reviews to fully lay out everything that has gone wrong, but here is the short version: This used to be my favorite store—easily. I’ve spent tens of thousands of dollars here over the years. I was even a longtime Best Buy Total member. But the decline in service, accountability, and basic customer care has been shocking. In my opinion, the store today is nothing like the Best Buy from 10–15 years ago. Not even close. If you have the option, go to Costco, Sam’s Club, Amazon, or literally anywhere else. I regret every dollar I’ve spent here recently. --- 🛑 My Experience: A Pattern of Problems I have purchased numerous high-dollar items from this store over the last several years, and almost every one of them has come with issues—faulty products, repairs that took far longer than promised, and customer service that made the situation worse every step of the way. A few examples: • A 13-month-old computer repair that took months I was quoted a two-week turnaround as a Total member. Two weeks already felt ridiculous, but months? I’m a Computer Science student, and I stressed how urgent it was. Because of the delay, I had to drop two classes—programming and calculus. Trying to reach the store was a nightmare. After being transferred, I was hung up on repeatedly. It is literally impossible to speak with anyone at this store or Geek Squad by phone. Their “solution” after the delays? For me to just buy another computer. • A high-end fridge that failed after a year I bought a very expensive refrigerator that started spewing water from the back after only one year. Despite being a Total member at the time of purchase and at the time of the issue, the store refused to send a technician. Even phone support commented on how loyal a customer I was—but nothing was done. I ended up paying a local repair tech out of pocket. • A two-day membership lapse used as an excuse When my debit card expired (which happens to everyone), my membership briefly lapsed for two days. Despite being fully covered at the time of purchase and at the time of the product issue, they used those two days as a reason to refuse every bit of protection I believed I had. • Terrible return policy If you’re not a Plus or Total member, you only get a 15-day return window. Just about every other major retailer has significantly better policies. --- ❌ Customer service & management In my experience, the management at this location has shown no interest in helping, resolving issues, or even acknowledging legitimate concerns. The store feels more focused on finding technicalities and loopholes than on taking care of customers who’ve spent years (and a lot of money) trusting them. --- ⚠️ Bottom Line In my personal opinion, this store: does not stand behind the products it sells makes resolving issues extremely difficult provides unreliable repair timelines offers customer service that is dismissive and unhelpful uses any loophole possible to avoid honoring protections has a return policy that is worse than almost every competitor If I can help it, I will never shop here again. If you value your time, your money, or your sanity, please go somewhere else. You’ve been warned.
• DW

  Dain Vossar (Galaxy Wanderer)

  Nov 13, 2025
  4.0
  This Best Buy felt like walking through a clean, organized tech galaxy. Wide aisles, clear sections, and plenty of space to explore without dodging boxes. The TV section stole the show—OLED, QLED, Mini-LED, even 8K screens glowing like cosmic portals. And that massive 116" display? Stunning… and rocking a $25k price tag that could make even a seasoned Jedi rethink their credits. Appliances were neatly lined up, smart home gear was easy to browse, and everything was fully stocked. Overall, a smooth, stress-free shopping run. Strong deals, bright displays, and zero cable chaos. May your upgrades be worthy of your home base.
• DL

  Drew Lowery

  Nov 9, 2025
  1.0
  We had made a purchase online, and received help from an associate to check out. The associate said our items would be ready to pick up in an hour. We arrived an hour later and our merchandise wasn't ready. Then a different associate helped us along with a manager. They wouldn't let us pick up the merchandise, even though we showed them our recipe from the website. The manager said he had to redo the entire transaction, because the date of pickup was wrong. On the process, he said he could match the price we paid for, so ended up charging us more money than what we paid for online. Won't be doing business at the Evansville location again.

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