Verizon

3.8
603 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Elkhart for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3365 S Main St, Elkhart, IN
46517, United States

Hours

Reviews

3.8
475 reviews
5 stars
240
4 stars
91
3 stars
38
2 stars
20
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unhelpful.

Wait Times

Many customers reported long wait times, often exceeding an hour, which negatively impacted their overall experience.

Store Management

Some customers appreciated the efforts of managers and specific employees who went above and beyond to assist, while others felt management was lacking.

Technical Support

There are complaints about the staff's ability to resolve technical issues effectively, with some customers feeling dismissed or inadequately assisted.

Overall Experience

While some customers had positive experiences and praised the staff, many expressed frustration with the service and overall operations of the store.
  • PP
    Paul Pressler
    6 days ago
    5.0
    Had a problem with my phone and clear it up in 10 minutes..... Life is good!
  • MF
    Maxine Foster
    Nov 14, 2025
    1.0
    My husband,82 years of age and uses a walker, and I were just in your store because he needs a new phone, just wants a flip phone, so the young man after taking all of our information (my husband has had Verizon for 25 plus years) brought the flip phone out in a box and told us the total cost, no problem, and my husband asked to see the phone, was told he could not see it until it was paid for so he asked to look at the box and the salesperson actually held onto the box so that my husband could not even look at it, ARE YOU KIDDING ???? NO THANK YOU. THIS DISABLED VIETNAM VET WILL BE GOING WITH CONSUMER CELLULAR GOING FORWARD.
  • WE
    Wilma Ellsworth
    Oct 31, 2025
    5.0
    I'm giving 5 stars bc the guy taking the customers names was so sweet and considerate, apologizing for the wait and kept letting me and everyone else that they'd be with them as soon as they could but ugh..it's just crazy how long you have to wait at this Verizon so he deserves the 5 stars but Im being overly generous bc I had to wait an hour to get help.
  • PT
    Peter Thomas
    Oct 31, 2025
    5.0
    had an awful experience with a locked sim card. But the manager there was very very helpfull and tried really hard. Still dont have my number back but she was trying.
  • JM
    Jessica McCutchan
    Sep 28, 2025
    1.0
    Went in to set up a new phone plan. The girl was very rude and told me I had to call customer service to make a plan. What is the point of a store if no one can help me.

Frequently Asked Questions About Verizon

What brands of smartphones can I find at the Verizon store in Elkhart?

The Verizon store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.

What are the store hours for Verizon in Elkhart?

Verizon Elkhart is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.