Absolutely horrible customer service. I was looking to purchase a laptop computer and a week ago. I made a stop so I could get an idea of what would be good better and best for me. I asked a sales person for help and he told me the computers were in order of how good they were and walked he walked away. Today I went into the store to actually make a purchase and found one I liked, but couldn’t find it on the shelf. I went to the customer service desk and spoke to a manager that I needed help. He told me he would send a sales person over to me. I waited well over 10 minutes and no one came to help. While waiting, I had plenty of time to search online and found a much better deal through Amazon so I left the store. Best Buy lost a sale of a computer and most likely a printer today.
BA
Bill Austin
Apr 2, 2026
5.0
We just bought a TV today 4/2/26 and help was provided by McKenzie. She did a wonderful job thank you for all your good work
BR
Brad Reel
Mar 25, 2026
1.0
Horrible customer service
RC
Ron Curd
Mar 23, 2026
5.0
My phone had some serious issues and malware problems. I couldn't use it at all. Went to Best Buy and met a very polite and knowledgeable young man named Ceasar. He resolved my issues completely ! Left there with my phone like new, thanks to Ceazar ! I'll be 80 in June. ********* Thank You Young Man and Best Buy for having caring and knowledgeable employees !!(
AM
Aric Mckeown
Feb 27, 2026
1.0
Zero stars best buy. Bought a new legion go s on Feb 13th. My son played on it for a few days and the right trigger broke. Attempted to return it and was denied even though it was within their 15 day return or exchange window. I asked for a protection plan at time of purchase to find out there wasn't one placed on it. Manager was unhelpful in honoring the return or exchange stating they dont currently have a GM. Upon speaking to customer service over the phone they stated the store has to honor the return or exchange
What are the regular store hours for Best Buy at 1343 North National Road, Columbus?
Best Buy at 1343 North National Road, Columbus is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Columbus offer in-store and curbside pickup options?
Yes, Best Buy offers in-store pickup and curbside pickup services for your convenience.
What types of products can I find at Best Buy in Columbus?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy.
Is there expert support available at Best Buy Columbus?
Yes, Best Buy provides expert advice and Geek Squad support to assist with your electronics and technology needs.
Does Best Buy at this location have wheelchair accessible entrance and service repair options?
Yes, the store has a wheelchair accessible entrance and offers service repair options, including Geek Squad services.
Can I recycle electronics at this Best Buy location?
Yes, Best Buy in Columbus offers electronics recycling services for customers.
Which nearby places can I visit for pet supplies or services near Best Buy Columbus?
Nearby pet-related places include Vetco Vaccination Clinic and Petco - Inlumbus, both offering pet supplies and services.
Are there dining options near Best Buy at 1343 North National Road?
Yes, you can enjoy nearby restaurants such as Great Wall Chinese Restaurant, Mancino's Pizza & Grinders, and Jersey Mike's Subs before or after your visit.
What fitness and beauty services are available near Best Buy Columbus?
Nearby you can find Pure Barre for fitness, and beauty salons like Sport Clips Haircuts of Columbus, Tina's Nails, Top Nails, Kyla Renee Makeup, and The Allieway for various beauty services.
How can visiting nearby stores like Batteries Plus Bulbs or AT&T complement my shopping trip to Best Buy?
Batteries Plus Bulbs offers mobile phone and lighting products, while AT&T provides mobile phone accessories and services, making them convenient stops near Best Buy for additional electronics needs.
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