Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Carmel for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
176 reviews
5 stars
94
4 stars
16
3 stars
5
2 stars
10
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness and dedication, with specific mentions of employees like Rob, Alyssa, and Dalton providing exceptional service.
Store Management
Several reviews highlighted issues with management and staff efficiency, including long wait times and poor handling of customer inquiries.
Product Knowledge
Customers appreciated the knowledgeable staff who provided clear information about products and services, although some felt that not all employees were equally informed.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude service and unresolved issues, indicating inconsistency in customer experiences.
Store Environment
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
- RRRick Rietz4 days ago5.0I went to this store yesterday to upgrade a phone. I was somewhat apprehensive as my last experience a year ago was not good. This visit was the total opposite! The manager greeted me at the door and had Connor work with me. He did a great job answering my questions and worked to get me the most cost effective solution. I was in and out in about 20 minutes. Great customer service this time!
- MFMichael FeltrinelliNov 4, 20251.0Just purchased two brand new IPhone 17 Pro Max phones and was told to bring them back once I received them in the mail and they would take care of setting them up and process my trade in. Today I drove to the store and not only did I receive attitude from the customer service representative he also informed me it would be $30 a phone to set them up! What a waste of time and aggravation for a loyal customer! I guess that’s the customer service you can expect from this location!
- LHLaurie hartmanOct 19, 20255.0I want to commend Rob for his diligent and generous service to me. After a trip to Europe, my phone would not send or receive calls while in my car. He easily spent two hours with me and even called Verizon tech on my behalf and facilitated our interaction. In addition, he worked hard to find me a very competitive deal on a phone and plan should I decide to upgrade.
- AAAmber AdamsSep 17, 20255.0I came into get internet services for my apartment. Alyssa was phenomenal in helping me out. She made the process smooth and convenient as possible. Alyssa is such a great rep to have on the team. She honestly made my day a lot brighter. Thanks Alyssa for all or your amazing customer service . Great job verizon! Alyssa made me feel as if I was family. Way to go!
- DGDalton and GabiAug 17, 20255.0Jackson was super helpful in getting me in and out of the store with a new IPhone 16 Max. Very informative, quick, and nice. Will definitely be returning. Thank you!!!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Carmel, IN?
The Verizon store in Carmel, IN is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Carmel?
The Verizon store is located at 1950 E Greyhound Pass, Suite 14, Carmel, IN 46033.
What products does the Verizon Carmel store offer?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and also business cell phones, mobile hotspots, tablets, and laptops.
Can I order Verizon products online and pick them up at the Carmel store?
Yes, you can place online orders and choose in-store pickup at the Verizon Carmel location for your convenience.
What payment methods are accepted at the Verizon Carmel store?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
What services are available at the Verizon store in Carmel?
Verizon offers mobile plans, wireless internet plans including 5G Home Internet, and voice plans at this location.
Is there free Wi-Fi available at the Verizon Carmel store?
Yes, the Verizon store offers free Wi-Fi to customers.
How can I schedule an in-store appointment at Verizon Carmel?
You can schedule your in-store appointment through the My Verizon app or visit the Verizon website to book a time.
What nearby places are close to Verizon Carmel that I might visit?
Nearby, you can visit The UPS Store 0973 for printing and packing needs, First Watch for breakfast and brunch, or Bed Bath & Beyond for home decor and kitchen items.
Are there any services near Verizon Carmel to help with locksmith or security needs?
Yes, Locksmith Carmel, Hood's Locksmith Service, LLC, and Mobile Locksmith Carmel IN are nearby for key, lock, and auto security services.
What are some nearby dining options around Verizon Carmel?
You can enjoy a meal at First Watch, a breakfast and brunch restaurant, or PKA, LLC., a fast food restaurant, both located near the Verizon store.