Geek Squad

Reviews

• KB

  Kate Bettner

  Feb 4, 2026
  5.0
  Gary, Bruno, and Vincent were great!! They were very understanding and fixed my computer, which they did not charge me for. They picked out the correct charger for me to ensure this would not happen again. Very thankful for them!
• VS

  Vinita Sharma

  Oct 20, 2025
  5.0
  Bruno from the Geek Squad was amazing! He was patient to listen to my concerns about my device, took the time to try out alternate strategies and finally solved the issue with my laptop.
• IM

  Isaac Minder

  Jan 9, 2025
  1.0
  As a My Best Buy Total member, I was met with unprofessionalism, wasted time, and zero resolution. The "rubber feet" on my computer were falling off, and after consulting with online support, I was assured this issue could be handled in-store with Geek Squad in Westfield. Following their advice, I scheduled an appointment. I arrived 5 minutes early, as instructed, but waited over 40 minutes past my scheduled time before anyone acknowledged me. To make matters worse, another customer cut the line and the employee at the desk prioritized them, ignoring the line of waiting customers. After my lengthy wait, my knight in shining armor, Chris, comes out and asks everyone in line if they have an appointment. I told him I had one 40 minutes ago and he had me come up to the desk. I explained my conversation with the online agent and the issue I was having only to be told that Geek Squad couldn’t assist. Instead, I was advised to use rubber glue to fix it myself. When I asked if they had any rubber glue, Chris began to look on his tablet to tell me what aisle I could purchase rubber glue from. Once I clarified there was no way I was buying anything from him and I was asking if they had any in the repair area, he told me they most likely do have rubber glue but they couldn’t help me, leaving me to solve the simplest problem on my own after wasting nearly an hour. I knew before I went in that I could buy rubber glue and do it myself, I just wanted it “professionally” done without buying an entire tub of rubber glue for one small issue. I wish I could say I expected better as a paying member, but this is just one of many bad experiences I have had. Unfortunately, it seems Geek Squad and Best Buy still have a long way to go in delivering reliable customer care. I recommend others think twice before paying for a membership with promises they can’t deliver.
• GB

  Gerald Browning

  Nov 28, 2022
  1.0
  Worst customer service ever. Multiple employees walked passed me without asking if I needed assistance. I stood in cell phone area for 20 minutes and no one ever showed up to help.

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